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Service quality and customer satisfaction: a study of Asajaya District Office Counter Service / Muhammad Azam Julaihi

In today’s, service quality mostly important to all the organization which for public sectors or private sectors. The excellent service quality make a customer to be satisfactions. Service quality and customer satisfaction have a strong relationship to all the organization. This is because satisfact...

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Main Author: Julaihi, Muhammad Azam
Format: Student Project
Language:English
Published: 2016
Subjects:
H Social Sciences (General)
Study and teaching. Research
Online Access:https://ir.uitm.edu.my/id/eprint/92575/1/92575.pdf
https://ir.uitm.edu.my/id/eprint/92575/
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id my.uitm.ir.92575
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spelling my.uitm.ir.925752024-03-22T06:51:18Z https://ir.uitm.edu.my/id/eprint/92575/ Service quality and customer satisfaction: a study of Asajaya District Office Counter Service / Muhammad Azam Julaihi Julaihi, Muhammad Azam H Social Sciences (General) Study and teaching. Research In today’s, service quality mostly important to all the organization which for public sectors or private sectors. The excellent service quality make a customer to be satisfactions. Service quality and customer satisfaction have a strong relationship to all the organization. This is because satisfactions can give the knowledge in order to improve the service quality that has been provided to the customers. The current study is made to address the issues by proposing a theoretical framework for this quantitative study on the service quality and customer satisfaction towards counter service. In addition, the customer satisfaction based on the service quality dimensions. This study will focus on the respondent who come to seek services at Asajaya District Office. 2016 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/92575/1/92575.pdf Service quality and customer satisfaction: a study of Asajaya District Office Counter Service / Muhammad Azam Julaihi. (2016) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Study and teaching. Research
spellingShingle H Social Sciences (General)
Study and teaching. Research
Julaihi, Muhammad Azam
Service quality and customer satisfaction: a study of Asajaya District Office Counter Service / Muhammad Azam Julaihi
description In today’s, service quality mostly important to all the organization which for public sectors or private sectors. The excellent service quality make a customer to be satisfactions. Service quality and customer satisfaction have a strong relationship to all the organization. This is because satisfactions can give the knowledge in order to improve the service quality that has been provided to the customers. The current study is made to address the issues by proposing a theoretical framework for this quantitative study on the service quality and customer satisfaction towards counter service. In addition, the customer satisfaction based on the service quality dimensions. This study will focus on the respondent who come to seek services at Asajaya District Office.
format Student Project
author Julaihi, Muhammad Azam
author_facet Julaihi, Muhammad Azam
author_sort Julaihi, Muhammad Azam
title Service quality and customer satisfaction: a study of Asajaya District Office Counter Service / Muhammad Azam Julaihi
title_short Service quality and customer satisfaction: a study of Asajaya District Office Counter Service / Muhammad Azam Julaihi
title_full Service quality and customer satisfaction: a study of Asajaya District Office Counter Service / Muhammad Azam Julaihi
title_fullStr Service quality and customer satisfaction: a study of Asajaya District Office Counter Service / Muhammad Azam Julaihi
title_full_unstemmed Service quality and customer satisfaction: a study of Asajaya District Office Counter Service / Muhammad Azam Julaihi
title_sort service quality and customer satisfaction: a study of asajaya district office counter service / muhammad azam julaihi
publishDate 2016
url https://ir.uitm.edu.my/id/eprint/92575/1/92575.pdf
https://ir.uitm.edu.my/id/eprint/92575/
_version_ 1794641505609056256
score 13.211869

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