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Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud

The purpose of this research is to ascertain undergraduate student perceptions and expectations on services and facilities that provided by UiTM Sarawak. This research utilized the concept of the service-product bundle to design the survey questionnaire and then used SPSS to analyses the results to...

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Main Author: Mahmud, Siti Mazuana
Format: Thesis
Language:English
Published: 2015
Subjects:
H Social Sciences (General)
Study and teaching. Research
Online Access:https://ir.uitm.edu.my/id/eprint/92402/1/92402.pdf
https://ir.uitm.edu.my/id/eprint/92402/
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spelling my.uitm.ir.924022024-03-13T01:39:43Z https://ir.uitm.edu.my/id/eprint/92402/ Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud Mahmud, Siti Mazuana H Social Sciences (General) Study and teaching. Research The purpose of this research is to ascertain undergraduate student perceptions and expectations on services and facilities that provided by UiTM Sarawak. This research utilized the concept of the service-product bundle to design the survey questionnaire and then used SPSS to analyses the results to determine which aspects of the University’s services and facilities were the most important and the degree to which they satisfied the students. Here the respondent were UiTM’s student itself from young age 20 to 30 years old, sharing their experience with the services and facilities provided by UiTM campus Sarawak. Descriptive analysis was used and ranking of services and facilities from importance and satisfaction perspective was analyzed. This allowed the researcher to determine aspects of the university’s service consider being high importance and degree to which they satisfied the students. Besides that, this research also makes a significant contribution towards understanding students’ perceptions and expectations from UiTM campus Sarawak. Based on this, UiTM can direct efforts for improving their services and facilities quality. This study will give further insight to future researcher since this study conducted in Malaysia. 2015 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/92402/1/92402.pdf Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud. (2015) Degree thesis, thesis, Universiti Teknologi MARA Sarawak.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Study and teaching. Research
spellingShingle H Social Sciences (General)
Study and teaching. Research
Mahmud, Siti Mazuana
Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
description The purpose of this research is to ascertain undergraduate student perceptions and expectations on services and facilities that provided by UiTM Sarawak. This research utilized the concept of the service-product bundle to design the survey questionnaire and then used SPSS to analyses the results to determine which aspects of the University’s services and facilities were the most important and the degree to which they satisfied the students. Here the respondent were UiTM’s student itself from young age 20 to 30 years old, sharing their experience with the services and facilities provided by UiTM campus Sarawak. Descriptive analysis was used and ranking of services and facilities from importance and satisfaction perspective was analyzed. This allowed the researcher to determine aspects of the university’s service consider being high importance and degree to which they satisfied the students. Besides that, this research also makes a significant contribution towards understanding students’ perceptions and expectations from UiTM campus Sarawak. Based on this, UiTM can direct efforts for improving their services and facilities quality. This study will give further insight to future researcher since this study conducted in Malaysia.
format Thesis
author Mahmud, Siti Mazuana
author_facet Mahmud, Siti Mazuana
author_sort Mahmud, Siti Mazuana
title Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
title_short Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
title_full Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
title_fullStr Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
title_full_unstemmed Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
title_sort measuring student perceptions and expectations of the services and facilities at uitm sarawak / siti mazuana mahmud
publishDate 2015
url https://ir.uitm.edu.my/id/eprint/92402/1/92402.pdf
https://ir.uitm.edu.my/id/eprint/92402/
_version_ 1794641482691379200
score 13.211869

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