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Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry

There is an increasing worldwide demand in the field of interaction with wildlife tourism. Studies pertaining to the service quality within the sphere of interaction with wildlife tourism are plentiful. However, studies on service quality and attributes in wildlife attractions, especially on semi-ca...

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Main Author: Hendry, Hernye Ann
Format: Thesis
Language:English
Published: 2018
Online Access:https://ir.uitm.edu.my/id/eprint/92035/1/92035.pdf
https://ir.uitm.edu.my/id/eprint/92035/
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id my.uitm.ir.92035
record_format eprints
spelling my.uitm.ir.920352024-03-26T03:28:48Z https://ir.uitm.edu.my/id/eprint/92035/ Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry Hendry, Hernye Ann There is an increasing worldwide demand in the field of interaction with wildlife tourism. Studies pertaining to the service quality within the sphere of interaction with wildlife tourism are plentiful. However, studies on service quality and attributes in wildlife attractions, especially on semi-captured wildlife tourism are still limited. The Sepilok Orangutan Rehabilitation Centre (SORC) and Bornean Sun Bear Conservation Centre (BSBCC) in Sandakan, Sabah, Malaysia is one good example of a semi-captured wildlife attraction and renowned attractions in Sabah. 2018 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/92035/1/92035.pdf Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry. (2018) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description There is an increasing worldwide demand in the field of interaction with wildlife tourism. Studies pertaining to the service quality within the sphere of interaction with wildlife tourism are plentiful. However, studies on service quality and attributes in wildlife attractions, especially on semi-captured wildlife tourism are still limited. The Sepilok Orangutan Rehabilitation Centre (SORC) and Bornean Sun Bear Conservation Centre (BSBCC) in Sandakan, Sabah, Malaysia is one good example of a semi-captured wildlife attraction and renowned attractions in Sabah.
format Thesis
author Hendry, Hernye Ann
spellingShingle Hendry, Hernye Ann
Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
author_facet Hendry, Hernye Ann
author_sort Hendry, Hernye Ann
title Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
title_short Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
title_full Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
title_fullStr Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
title_full_unstemmed Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
title_sort measurement of visitor satisfaction using wilserv and importance-performance analysis: case of wildlife rehabilitaion centers, sabah / hernye ann hendry
publishDate 2018
url https://ir.uitm.edu.my/id/eprint/92035/1/92035.pdf
https://ir.uitm.edu.my/id/eprint/92035/
_version_ 1794641585476993024
score 13.211869

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