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Determinants of customer satisfaction in Takaful products and services / Siti Nor Fateha Basri

The aim of this research paper is to examine factors influence the customer satisfaction in Takaful products and services. The dependent variable is customer satisfaction in Takaful products or services whereas there are four independent variables which are employee commitment, understanding or Isla...

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Main Author: Siti Nor Fateha, Basri
Format: Student Project
Language:English
Published: 2017
Subjects:
Consumer satisfaction
Insurance
Online Access:https://ir.uitm.edu.my/id/eprint/90775/1/90775.pdf
https://ir.uitm.edu.my/id/eprint/90775/
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spelling my.uitm.ir.907752024-03-03T23:27:19Z https://ir.uitm.edu.my/id/eprint/90775/ Determinants of customer satisfaction in Takaful products and services / Siti Nor Fateha Basri Siti Nor Fateha, Basri Consumer satisfaction Insurance The aim of this research paper is to examine factors influence the customer satisfaction in Takaful products and services. The dependent variable is customer satisfaction in Takaful products or services whereas there are four independent variables which are employee commitment, understanding or Islamic concept, the use of technology and distributive fairness. Results of this research will then analyzed by using Statistical Package for the social Sciences (SPSS). The primary data collection is based on questionnaires distributed to Takaful customers situated in Johor Bahru. Secondary sources such as internet and journal will be used to generate the ideas and increase knowledge in completing research. The result of multiple regression analysis indicates whether all factors which are employee commitment, understanding of Islamic concept, the use of technology and distributive fairness have a strong relationship with customer satisfaction in Takaful products and services. Thus, further recommendations are provided for the improvement of Takaful operation in future. 2017 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/90775/1/90775.pdf Determinants of customer satisfaction in Takaful products and services / Siti Nor Fateha Basri. (2017) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Insurance
spellingShingle Consumer satisfaction
Insurance
Siti Nor Fateha, Basri
Determinants of customer satisfaction in Takaful products and services / Siti Nor Fateha Basri
description The aim of this research paper is to examine factors influence the customer satisfaction in Takaful products and services. The dependent variable is customer satisfaction in Takaful products or services whereas there are four independent variables which are employee commitment, understanding or Islamic concept, the use of technology and distributive fairness. Results of this research will then analyzed by using Statistical Package for the social Sciences (SPSS). The primary data collection is based on questionnaires distributed to Takaful customers situated in Johor Bahru. Secondary sources such as internet and journal will be used to generate the ideas and increase knowledge in completing research. The result of multiple regression analysis indicates whether all factors which are employee commitment, understanding of Islamic concept, the use of technology and distributive fairness have a strong relationship with customer satisfaction in Takaful products and services. Thus, further recommendations are provided for the improvement of Takaful operation in future.
format Student Project
author Siti Nor Fateha, Basri
author_facet Siti Nor Fateha, Basri
author_sort Siti Nor Fateha, Basri
title Determinants of customer satisfaction in Takaful products and services / Siti Nor Fateha Basri
title_short Determinants of customer satisfaction in Takaful products and services / Siti Nor Fateha Basri
title_full Determinants of customer satisfaction in Takaful products and services / Siti Nor Fateha Basri
title_fullStr Determinants of customer satisfaction in Takaful products and services / Siti Nor Fateha Basri
title_full_unstemmed Determinants of customer satisfaction in Takaful products and services / Siti Nor Fateha Basri
title_sort determinants of customer satisfaction in takaful products and services / siti nor fateha basri
publishDate 2017
url https://ir.uitm.edu.my/id/eprint/90775/1/90775.pdf
https://ir.uitm.edu.my/id/eprint/90775/
_version_ 1793161870278918144
score 13.211869

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