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Library service quality survey for Pustaka Miri / Voon Boo Ho ... [et al.]

A systematic evaluation of service providers is essential in ensuring effective policymaking and operations management. The continuous as well as comprehensive understanding and monitoring-ofstrategic domain, such-as service quality, is essential since service providers such as libraries should perf...

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Main Authors: Voon, Boo Ho, Sabil, Hayati, Moss, Izaruddin, Samsudin, Ahmad
Format: Research Reports
Language:English
Published: 2008
Subjects:
H Social Sciences (General)
Online Access:https://ir.uitm.edu.my/id/eprint/90656/1/90656.pdf
https://ir.uitm.edu.my/id/eprint/90656/
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id my.uitm.ir.90656
record_format eprints
spelling my.uitm.ir.906562024-03-21T03:09:36Z https://ir.uitm.edu.my/id/eprint/90656/ Library service quality survey for Pustaka Miri / Voon Boo Ho ... [et al.] Voon, Boo Ho Sabil, Hayati Moss, Izaruddin Samsudin, Ahmad H Social Sciences (General) A systematic evaluation of service providers is essential in ensuring effective policymaking and operations management. The continuous as well as comprehensive understanding and monitoring-ofstrategic domain, such-as service quality, is essential since service providers such as libraries should perform according to changing markets emanating from technological advancements, customer needs and regulatory policy. Rendering consistent excellent service is believed to be one of the keys for survival and success. Pustaka Negeri Sarawak (Kuching) and now Pustaka Miri are among the pioneering state libraries in this region which have successfully undertaken a large-scale exercise employing multiple approaches to improve the quality of its services towards library excellence. 2008 Research Reports NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/90656/1/90656.pdf Library service quality survey for Pustaka Miri / Voon Boo Ho ... [et al.]. (2008) [Research Reports] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Voon, Boo Ho
Sabil, Hayati
Moss, Izaruddin
Samsudin, Ahmad
Library service quality survey for Pustaka Miri / Voon Boo Ho ... [et al.]
description A systematic evaluation of service providers is essential in ensuring effective policymaking and operations management. The continuous as well as comprehensive understanding and monitoring-ofstrategic domain, such-as service quality, is essential since service providers such as libraries should perform according to changing markets emanating from technological advancements, customer needs and regulatory policy. Rendering consistent excellent service is believed to be one of the keys for survival and success. Pustaka Negeri Sarawak (Kuching) and now Pustaka Miri are among the pioneering state libraries in this region which have successfully undertaken a large-scale exercise employing multiple approaches to improve the quality of its services towards library excellence.
format Research Reports
author Voon, Boo Ho
Sabil, Hayati
Moss, Izaruddin
Samsudin, Ahmad
author_facet Voon, Boo Ho
Sabil, Hayati
Moss, Izaruddin
Samsudin, Ahmad
author_sort Voon, Boo Ho
title Library service quality survey for Pustaka Miri / Voon Boo Ho ... [et al.]
title_short Library service quality survey for Pustaka Miri / Voon Boo Ho ... [et al.]
title_full Library service quality survey for Pustaka Miri / Voon Boo Ho ... [et al.]
title_fullStr Library service quality survey for Pustaka Miri / Voon Boo Ho ... [et al.]
title_full_unstemmed Library service quality survey for Pustaka Miri / Voon Boo Ho ... [et al.]
title_sort library service quality survey for pustaka miri / voon boo ho ... [et al.]
publishDate 2008
url https://ir.uitm.edu.my/id/eprint/90656/1/90656.pdf
https://ir.uitm.edu.my/id/eprint/90656/
_version_ 1794641316582260736
score 13.211869

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