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Legal study on the protection of E-consumers against E-commerce fraud in Malaysia and United Kingdom / Nur Amira Hidayah Razali

Nowadays, E-commerce has become a concern for E-consumers. Due to the growth of technology, the E-commerce platform becomes common among consumers. There are risks and deficiencies in the law to cope with E-commerce fraud. This study aims at examining the extent of the existing laws in the Electroni...

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Main Author: Razali, Nur Amira Hidayah
Format: Thesis
Language:English
Published: 2023
Subjects:
Electronic commerce
Fraud. Swindling. Confidence games
Online Access:https://ir.uitm.edu.my/id/eprint/88843/1/88843.pdf
https://ir.uitm.edu.my/id/eprint/88843/
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spelling my.uitm.ir.888432024-07-22T08:19:48Z https://ir.uitm.edu.my/id/eprint/88843/ Legal study on the protection of E-consumers against E-commerce fraud in Malaysia and United Kingdom / Nur Amira Hidayah Razali Razali, Nur Amira Hidayah Electronic commerce Fraud. Swindling. Confidence games Nowadays, E-commerce has become a concern for E-consumers. Due to the growth of technology, the E-commerce platform becomes common among consumers. There are risks and deficiencies in the law to cope with E-commerce fraud. This study aims at examining the extent of the existing laws in the Electronic Commerce Act 2006 (ECA), the Consumer Protection Act 1999, the Sale of Goods Act 1957 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012 (ETT Regulations) in protecting E-consumers against E-commerce fraud in Malaysia and to analyse the existing laws in the Consumer Rights Act 2015 (CRA), the E-Commerce Regulations 2002 (E-Commerce Regulations) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Consumer Contract Regulations) in protecting E-consumers against E-commerce fraud United Kingdom. Then, to suggest recommendations or amendments that can be introduced to the Malaysian legal framework to protect E-consumers against E-commerce fraud effectively. This research adopts a qualitative method, in which primary data is obtained from fifteen semi-structured interviews with various stakeholders, including the regulators and enforcement officers. Such data is triangulated with the data from the Ministry of Trade and Consumer Affairs. Secondary data involves the current legislation such as the Electronic Commerce Act 2006 (ECA), the Consumer Protection Act 1999, the Sale of Goods Act 1957 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012 (ETT Regulations) in protecting E-consumers against E-commerce fraud in Malaysia and library-based online sources. The finding of this research is stated in Chapter Five. The legal analysis of the E-commerce law in both Malaysian and United Kingdom jurisdiction is presented in Chapters Three and Four. This research reveals that E-commerce fraud risks are often due to the victims themselves which may lead to self-responsibility to manage and mitigate the risks. The research. There is a need to create new creating a new specific law or amending the current law regarding E-commerce fraud to assist the government and particularly, law enforcement teams to handle the crime and to provide adequate legal protection to Econsumers. It is undeniable that E-consumers must be responsible to manage their risks of E-commerce fraud, but policymakers must also play a role in ensuring that the risks of E-commerce fraud are adequately governed in Malaysia. The relevant government, law enforcement and other related agencies must play their roles effectively, as their roles are interconnected. Future research on E-commerce fraud can involve the quantitative research methodology and a comparative analysis could also be extended by encompassing other jurisdictions, such as the United States of America, UAE and Singapore. 2023 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/88843/1/88843.pdf Legal study on the protection of E-consumers against E-commerce fraud in Malaysia and United Kingdom / Nur Amira Hidayah Razali. (2023) Masters thesis, thesis, Universiti Teknologi MARA (UiTM). <http://terminalib.uitm.edu.my/88843.pdf>
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Electronic commerce
Fraud. Swindling. Confidence games
spellingShingle Electronic commerce
Fraud. Swindling. Confidence games
Razali, Nur Amira Hidayah
Legal study on the protection of E-consumers against E-commerce fraud in Malaysia and United Kingdom / Nur Amira Hidayah Razali
description Nowadays, E-commerce has become a concern for E-consumers. Due to the growth of technology, the E-commerce platform becomes common among consumers. There are risks and deficiencies in the law to cope with E-commerce fraud. This study aims at examining the extent of the existing laws in the Electronic Commerce Act 2006 (ECA), the Consumer Protection Act 1999, the Sale of Goods Act 1957 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012 (ETT Regulations) in protecting E-consumers against E-commerce fraud in Malaysia and to analyse the existing laws in the Consumer Rights Act 2015 (CRA), the E-Commerce Regulations 2002 (E-Commerce Regulations) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Consumer Contract Regulations) in protecting E-consumers against E-commerce fraud United Kingdom. Then, to suggest recommendations or amendments that can be introduced to the Malaysian legal framework to protect E-consumers against E-commerce fraud effectively. This research adopts a qualitative method, in which primary data is obtained from fifteen semi-structured interviews with various stakeholders, including the regulators and enforcement officers. Such data is triangulated with the data from the Ministry of Trade and Consumer Affairs. Secondary data involves the current legislation such as the Electronic Commerce Act 2006 (ECA), the Consumer Protection Act 1999, the Sale of Goods Act 1957 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012 (ETT Regulations) in protecting E-consumers against E-commerce fraud in Malaysia and library-based online sources. The finding of this research is stated in Chapter Five. The legal analysis of the E-commerce law in both Malaysian and United Kingdom jurisdiction is presented in Chapters Three and Four. This research reveals that E-commerce fraud risks are often due to the victims themselves which may lead to self-responsibility to manage and mitigate the risks. The research. There is a need to create new creating a new specific law or amending the current law regarding E-commerce fraud to assist the government and particularly, law enforcement teams to handle the crime and to provide adequate legal protection to Econsumers. It is undeniable that E-consumers must be responsible to manage their risks of E-commerce fraud, but policymakers must also play a role in ensuring that the risks of E-commerce fraud are adequately governed in Malaysia. The relevant government, law enforcement and other related agencies must play their roles effectively, as their roles are interconnected. Future research on E-commerce fraud can involve the quantitative research methodology and a comparative analysis could also be extended by encompassing other jurisdictions, such as the United States of America, UAE and Singapore.
format Thesis
author Razali, Nur Amira Hidayah
author_facet Razali, Nur Amira Hidayah
author_sort Razali, Nur Amira Hidayah
title Legal study on the protection of E-consumers against E-commerce fraud in Malaysia and United Kingdom / Nur Amira Hidayah Razali
title_short Legal study on the protection of E-consumers against E-commerce fraud in Malaysia and United Kingdom / Nur Amira Hidayah Razali
title_full Legal study on the protection of E-consumers against E-commerce fraud in Malaysia and United Kingdom / Nur Amira Hidayah Razali
title_fullStr Legal study on the protection of E-consumers against E-commerce fraud in Malaysia and United Kingdom / Nur Amira Hidayah Razali
title_full_unstemmed Legal study on the protection of E-consumers against E-commerce fraud in Malaysia and United Kingdom / Nur Amira Hidayah Razali
title_sort legal study on the protection of e-consumers against e-commerce fraud in malaysia and united kingdom / nur amira hidayah razali
publishDate 2023
url https://ir.uitm.edu.my/id/eprint/88843/1/88843.pdf
https://ir.uitm.edu.my/id/eprint/88843/
_version_ 1806422070589915136
score 13.211869

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