Staff View: The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari

The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari

Nowadays, managers feel uncomfortable in giving feedback, especially when it is negative. They do not know how to make feedback a constructive experience, how to give feedback or how specific to make it without sounding self-serving. They are worry that the person receiving the feedback will be defe...

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Main Authors:	Biat, Norafiza, Reseli, Norhazira, Johari, Siti Salwa
Format:	Student Project
Language:	English
Published:	2009
Subjects:	Organizational effectiveness. Performance measurement Institutions of higher education
Online Access:	https://ir.uitm.edu.my/id/eprint/86146/1/86146.PDF https://ir.uitm.edu.my/id/eprint/86146/
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id	my.uitm.ir.86146
record_format	eprints
spelling	my.uitm.ir.861462023-11-17T02:32:34Z https://ir.uitm.edu.my/id/eprint/86146/ The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari Biat, Norafiza Reseli, Norhazira Johari, Siti Salwa Organizational effectiveness. Performance measurement Institutions of higher education Nowadays, managers feel uncomfortable in giving feedback, especially when it is negative. They do not know how to make feedback a constructive experience, how to give feedback or how specific to make it without sounding self-serving. They are worry that the person receiving the feedback will be defensive, ignore the message or will blame them. According to Xavier (2002), feedback can guide, motivate, and reinforce effective behaviors and reduce or stop ineffective behaviors. Although, feedback is an important management tool, many people feel uncomfortable in giving and receiving feedback. This study tries to identify the best methods of giving feedback, the best ways to receive feedback and the benefits of giving feedback to the staffs at Mara University of Technology (UiTM), Jengka, Pahang. In order to gather data and information about the effectiveness of feedback among the staffs, we use the questionnaires. Therefore, we had selected three departments randomly: Student Affairs Division, Academic Affairs Division Administrative Department. Besides that, we had chosen 30 of respondents from those departments to answer our questionnaires. This study found that the staffs at the three departments are more prefer face-to-face, suggestion box and Short Messaging Service (SMS) as the best methods to receive feedback. They also can receive feedback at any time without having any specific time. When giving feedback, it should be clearly defined and used easy language, so the staff will easily understand and accept it in a good manner. Besides that, by providing feedback, it will help the staffs at the three departments increase their job performance and can identify their weaknesses. 2009 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/86146/1/86146.PDF The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari. (2009) [Student Project] <http://terminalib.uitm.edu.my/86146.pdf> (Unpublished)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Organizational effectiveness. Performance measurement Institutions of higher education
spellingShingle	Organizational effectiveness. Performance measurement Institutions of higher education Biat, Norafiza Reseli, Norhazira Johari, Siti Salwa The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari
description	Nowadays, managers feel uncomfortable in giving feedback, especially when it is negative. They do not know how to make feedback a constructive experience, how to give feedback or how specific to make it without sounding self-serving. They are worry that the person receiving the feedback will be defensive, ignore the message or will blame them. According to Xavier (2002), feedback can guide, motivate, and reinforce effective behaviors and reduce or stop ineffective behaviors. Although, feedback is an important management tool, many people feel uncomfortable in giving and receiving feedback. This study tries to identify the best methods of giving feedback, the best ways to receive feedback and the benefits of giving feedback to the staffs at Mara University of Technology (UiTM), Jengka, Pahang. In order to gather data and information about the effectiveness of feedback among the staffs, we use the questionnaires. Therefore, we had selected three departments randomly: Student Affairs Division, Academic Affairs Division Administrative Department. Besides that, we had chosen 30 of respondents from those departments to answer our questionnaires. This study found that the staffs at the three departments are more prefer face-to-face, suggestion box and Short Messaging Service (SMS) as the best methods to receive feedback. They also can receive feedback at any time without having any specific time. When giving feedback, it should be clearly defined and used easy language, so the staff will easily understand and accept it in a good manner. Besides that, by providing feedback, it will help the staffs at the three departments increase their job performance and can identify their weaknesses.
format	Student Project
author	Biat, Norafiza Reseli, Norhazira Johari, Siti Salwa
author_facet	Biat, Norafiza Reseli, Norhazira Johari, Siti Salwa
author_sort	Biat, Norafiza
title	The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari
title_short	The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari
title_full	The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari
title_fullStr	The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari
title_full_unstemmed	The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari
title_sort	effectiveness of feedback among malaysian government employees in malaysia / norafiza biat, norhazira reseli and siti salwa johari
publishDate	2009
url	https://ir.uitm.edu.my/id/eprint/86146/1/86146.PDF https://ir.uitm.edu.my/id/eprint/86146/
_version_	1783882261048852480
score	13.211869

The effectiveness of feedback among Malaysian Government employees in Malaysia / Norafiza Biat, Norhazira Reseli and Siti Salwa Johari

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