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A study on customer satisfaction of affordable: houses for Housing Development Corporation (HDC) in Sarawak / Sharifah Khanizah Wan Bagus

The issues relating to the design of affordable housing in Sarawak still continue to be a major focus of academic discourse in the field of regional planning, sociology, political science and economics. The objective of this study is to determine whether the current practice contributes to customer...

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Main Author: Wan Bagus, Sharifah Khanizah
Format: Student Project
Language:English
Published: 2007
Subjects:
H Social Sciences (General)
Economics
Online Access:https://ir.uitm.edu.my/id/eprint/85917/1/85917.pdf
https://ir.uitm.edu.my/id/eprint/85917/
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spelling my.uitm.ir.859172023-10-27T03:02:24Z https://ir.uitm.edu.my/id/eprint/85917/ A study on customer satisfaction of affordable: houses for Housing Development Corporation (HDC) in Sarawak / Sharifah Khanizah Wan Bagus Wan Bagus, Sharifah Khanizah H Social Sciences (General) Economics The issues relating to the design of affordable housing in Sarawak still continue to be a major focus of academic discourse in the field of regional planning, sociology, political science and economics. The objective of this study is to determine whether the current practice contributes to customer satisfaction of the affordable houses and also to evaluate customer satisfaction on the services provided by Housing Development Corporation (HDC). The study has been done at Housing Development Corporation (HDC). There are two factors that emerge from the analysis where the organization must look into more deeply. The first factor that can contribute to the customer satisfaction of affordable houses is satisfaction with the product or affordable houses that offered by HDC. Moreover, we know that the quality of one product is very important to make sure the product can be accepted and it is competitive with other product in the market. With the good quality design and concept of affordable house, it can encourage the potential purchaser to be more interested for buying the houses offered by HDC. Another factor is the customer satisfaction with the complaint handling with regard to affordable houses. As a result, the organizations need to look into more deeply in order to reduce the waiting period in solving the root cause or the complaining from the purchasers. 2007 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/85917/1/85917.pdf A study on customer satisfaction of affordable: houses for Housing Development Corporation (HDC) in Sarawak / Sharifah Khanizah Wan Bagus. (2007) [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Economics
spellingShingle H Social Sciences (General)
Economics
Wan Bagus, Sharifah Khanizah
A study on customer satisfaction of affordable: houses for Housing Development Corporation (HDC) in Sarawak / Sharifah Khanizah Wan Bagus
description The issues relating to the design of affordable housing in Sarawak still continue to be a major focus of academic discourse in the field of regional planning, sociology, political science and economics. The objective of this study is to determine whether the current practice contributes to customer satisfaction of the affordable houses and also to evaluate customer satisfaction on the services provided by Housing Development Corporation (HDC). The study has been done at Housing Development Corporation (HDC). There are two factors that emerge from the analysis where the organization must look into more deeply. The first factor that can contribute to the customer satisfaction of affordable houses is satisfaction with the product or affordable houses that offered by HDC. Moreover, we know that the quality of one product is very important to make sure the product can be accepted and it is competitive with other product in the market. With the good quality design and concept of affordable house, it can encourage the potential purchaser to be more interested for buying the houses offered by HDC. Another factor is the customer satisfaction with the complaint handling with regard to affordable houses. As a result, the organizations need to look into more deeply in order to reduce the waiting period in solving the root cause or the complaining from the purchasers.
format Student Project
author Wan Bagus, Sharifah Khanizah
author_facet Wan Bagus, Sharifah Khanizah
author_sort Wan Bagus, Sharifah Khanizah
title A study on customer satisfaction of affordable: houses for Housing Development Corporation (HDC) in Sarawak / Sharifah Khanizah Wan Bagus
title_short A study on customer satisfaction of affordable: houses for Housing Development Corporation (HDC) in Sarawak / Sharifah Khanizah Wan Bagus
title_full A study on customer satisfaction of affordable: houses for Housing Development Corporation (HDC) in Sarawak / Sharifah Khanizah Wan Bagus
title_fullStr A study on customer satisfaction of affordable: houses for Housing Development Corporation (HDC) in Sarawak / Sharifah Khanizah Wan Bagus
title_full_unstemmed A study on customer satisfaction of affordable: houses for Housing Development Corporation (HDC) in Sarawak / Sharifah Khanizah Wan Bagus
title_sort study on customer satisfaction of affordable: houses for housing development corporation (hdc) in sarawak / sharifah khanizah wan bagus
publishDate 2007
url https://ir.uitm.edu.my/id/eprint/85917/1/85917.pdf
https://ir.uitm.edu.my/id/eprint/85917/
_version_ 1781709304910315520
score 13.211869

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