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Determinants of millennial's continuance intention for mobile banking services in Johor / Tham Jia Hui, Muhammad Asyraf Hasim and Sallaudin Hassan

Mobile banking services usage increasing in recent years, especially during the COVID-19 pandemic. The long-term development of mobile banking depends on the continuous usage of users. Therefore, the purpose of this study was to investigate the determinants that can influence the millennial generati...

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Main Authors: Tham, Jia Hui, Hasim, Muhammad Asyraf, Hassan, Sallaudin
Format: Article
Language:English
Published: Faculty of Business and Management 2023
Subjects:
Banking
Online Access:https://ir.uitm.edu.my/id/eprint/84181/1/84181.pdf
https://ir.uitm.edu.my/id/eprint/84181/
http://myjms.mohe.gov.my/index.php/JIBE/index
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spelling my.uitm.ir.841812023-09-19T07:17:58Z https://ir.uitm.edu.my/id/eprint/84181/ Determinants of millennial's continuance intention for mobile banking services in Johor / Tham Jia Hui, Muhammad Asyraf Hasim and Sallaudin Hassan jibe Tham, Jia Hui Hasim, Muhammad Asyraf Hassan, Sallaudin Banking Mobile banking services usage increasing in recent years, especially during the COVID-19 pandemic. The long-term development of mobile banking depends on the continuous usage of users. Therefore, the purpose of this study was to investigate the determinants that can influence the millennial generation’s continuance intention (CI) to use mobile banking services, including perceived ease of use (PEOU), security (SEC), and trust (TRU). Besides, the researchers also evaluated the level of millennials’ continuance intention for using these services. This study utilised quantitative methods by distributing the online questionnaires in Google form to the millennial users in Johor, Malaysia, by applying convenience sampling. The respondents are millennials born from 1981 until 1996 (between 27 to 42 years old in 2023). Multiple regression analyses were performed to investigate the relationship between the dependent and independent variables. The findings showed that PEOU, SEC, and TRU positively impacted CI and proved that mobile services play significant roles in customer continuance intention in service sectors, and banks are no exception. This study also intended to develop an informative idea for financial institutions to develop and enhance their performance. Faculty of Business and Management 2023-06 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/84181/1/84181.pdf Determinants of millennial's continuance intention for mobile banking services in Johor / Tham Jia Hui, Muhammad Asyraf Hasim and Sallaudin Hassan. (2023) Journal of International Business, Economics and Entrepreneurship (JIBE) <https://ir.uitm.edu.my/view/publication/Journal_of_International_Business,_Economics_and_Entrepreneurship_=28JIBE=29/>, 8 (1). pp. 32-41. ISSN 2550-1429 http://myjms.mohe.gov.my/index.php/JIBE/index
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Banking
spellingShingle Banking
Tham, Jia Hui
Hasim, Muhammad Asyraf
Hassan, Sallaudin
Determinants of millennial's continuance intention for mobile banking services in Johor / Tham Jia Hui, Muhammad Asyraf Hasim and Sallaudin Hassan
description Mobile banking services usage increasing in recent years, especially during the COVID-19 pandemic. The long-term development of mobile banking depends on the continuous usage of users. Therefore, the purpose of this study was to investigate the determinants that can influence the millennial generation’s continuance intention (CI) to use mobile banking services, including perceived ease of use (PEOU), security (SEC), and trust (TRU). Besides, the researchers also evaluated the level of millennials’ continuance intention for using these services. This study utilised quantitative methods by distributing the online questionnaires in Google form to the millennial users in Johor, Malaysia, by applying convenience sampling. The respondents are millennials born from 1981 until 1996 (between 27 to 42 years old in 2023). Multiple regression analyses were performed to investigate the relationship between the dependent and independent variables. The findings showed that PEOU, SEC, and TRU positively impacted CI and proved that mobile services play significant roles in customer continuance intention in service sectors, and banks are no exception. This study also intended to develop an informative idea for financial institutions to develop and enhance their performance.
format Article
author Tham, Jia Hui
Hasim, Muhammad Asyraf
Hassan, Sallaudin
author_facet Tham, Jia Hui
Hasim, Muhammad Asyraf
Hassan, Sallaudin
author_sort Tham, Jia Hui
title Determinants of millennial's continuance intention for mobile banking services in Johor / Tham Jia Hui, Muhammad Asyraf Hasim and Sallaudin Hassan
title_short Determinants of millennial's continuance intention for mobile banking services in Johor / Tham Jia Hui, Muhammad Asyraf Hasim and Sallaudin Hassan
title_full Determinants of millennial's continuance intention for mobile banking services in Johor / Tham Jia Hui, Muhammad Asyraf Hasim and Sallaudin Hassan
title_fullStr Determinants of millennial's continuance intention for mobile banking services in Johor / Tham Jia Hui, Muhammad Asyraf Hasim and Sallaudin Hassan
title_full_unstemmed Determinants of millennial's continuance intention for mobile banking services in Johor / Tham Jia Hui, Muhammad Asyraf Hasim and Sallaudin Hassan
title_sort determinants of millennial's continuance intention for mobile banking services in johor / tham jia hui, muhammad asyraf hasim and sallaudin hassan
publisher Faculty of Business and Management
publishDate 2023
url https://ir.uitm.edu.my/id/eprint/84181/1/84181.pdf
https://ir.uitm.edu.my/id/eprint/84181/
http://myjms.mohe.gov.my/index.php/JIBE/index
_version_ 1778165996601737216
score 13.211869

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