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Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda

This study was carried out to identify factors that constrained Customer Service Representative (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC). A total of 90 printed questionnaires were distributed to randomly selected Customer Service Representatives among...

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Bibliographic Details
Main Author: Beda, Stephen
Format: Student Project
Language:English
Published: 2007
Subjects:
H Social Sciences (General)
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/82472/1/82472.pdf
https://ir.uitm.edu.my/id/eprint/82472/
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id my.uitm.ir.82472
record_format eprints
spelling my.uitm.ir.824722023-08-09T04:35:10Z https://ir.uitm.edu.my/id/eprint/82472/ Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda Beda, Stephen H Social Sciences (General) Customer services. Customer relations This study was carried out to identify factors that constrained Customer Service Representative (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC). A total of 90 printed questionnaires were distributed to randomly selected Customer Service Representatives among the 200 Customer Service Representatives (CRSs) at Kuching TM Retail Contact Center (TMRCC). Of all the total 90 printed questionnaires distributed ,80 were returned but only 72 were completed one. The respondents were asked 45 questions , which cover the respondents’ profiles and factors that constrained Customer Service Representative (CSR) in providing quality customer service. 2007 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/82472/1/82472.pdf Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda. (2007) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Customer services. Customer relations
spellingShingle H Social Sciences (General)
Customer services. Customer relations
Beda, Stephen
Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda
description This study was carried out to identify factors that constrained Customer Service Representative (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC). A total of 90 printed questionnaires were distributed to randomly selected Customer Service Representatives among the 200 Customer Service Representatives (CRSs) at Kuching TM Retail Contact Center (TMRCC). Of all the total 90 printed questionnaires distributed ,80 were returned but only 72 were completed one. The respondents were asked 45 questions , which cover the respondents’ profiles and factors that constrained Customer Service Representative (CSR) in providing quality customer service.
format Student Project
author Beda, Stephen
author_facet Beda, Stephen
author_sort Beda, Stephen
title Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda
title_short Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda
title_full Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda
title_fullStr Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda
title_full_unstemmed Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda
title_sort factors constraining customer service representatives (csr) in providing quality customer service at kuching tm retail contact center (tmrcc)/ stephen beda
publishDate 2007
url https://ir.uitm.edu.my/id/eprint/82472/1/82472.pdf
https://ir.uitm.edu.my/id/eprint/82472/
_version_ 1775626449829494784
score 13.223943

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