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The impact of the COVID-19 pandemic on job productivity among housekeeping employees in Southeast Malaysia / Siti Nor Fadillah Ahmad Shariff … [et al.]

Housekeeping personnel often experience heavy workloads, long workweeks, and low pay, which can negatively impact their productivity and increase their stress levels. However, the hotel industry in Malaysia has received less attention in terms of research compared to the banking and healthcare secto...

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Main Authors: Ahmad Shariff, Siti Nor Fadillah, Sulong, Siti Nurhanifah, Omar, Massyittah, Jaafar, Zuratulraha
Format: Book Section
Language:English
Published: Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka 2023
Subjects:
Labor. Work environment
Online Access:https://ir.uitm.edu.my/id/eprint/81671/1/81671.pdf
https://ir.uitm.edu.my/id/eprint/81671/
https://www.mic3st.com/
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id my.uitm.ir.81671
record_format eprints
spelling my.uitm.ir.816712023-11-29T04:28:18Z https://ir.uitm.edu.my/id/eprint/81671/ The impact of the COVID-19 pandemic on job productivity among housekeeping employees in Southeast Malaysia / Siti Nor Fadillah Ahmad Shariff … [et al.] Ahmad Shariff, Siti Nor Fadillah Sulong, Siti Nurhanifah Omar, Massyittah Jaafar, Zuratulraha Labor. Work environment Housekeeping personnel often experience heavy workloads, long workweeks, and low pay, which can negatively impact their productivity and increase their stress levels. However, the hotel industry in Malaysia has received less attention in terms of research compared to the banking and healthcare sectors. Therefore, this study employs the Effort Reward Imbalance (ERI) hypothesis to investigate the relationship between housekeeping personnel's job stress and productivity during the COVID-19 pandemic. Data was collected from 210 housekeeping staff members at 11 hotels in Desaru, Johor, using basic random sampling methods. The findings indicate a significant negative correlation between workload, long working hours, and low pay. Nonetheless, among cleaning staff members in the hotels in Desaru, Johor there is a substantial association between workload and job performance, which may impair their productivity. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka 2023 Book Section NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/81671/1/81671.pdf The impact of the COVID-19 pandemic on job productivity among housekeeping employees in Southeast Malaysia / Siti Nor Fadillah Ahmad Shariff … [et al.]. (2023) In: Melaka International Social Sciences, Science, and Technology (MIC3ST) 2023. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka, Alor Gajah, Melaka, p. 31. (Submitted) https://www.mic3st.com/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Labor. Work environment
spellingShingle Labor. Work environment
Ahmad Shariff, Siti Nor Fadillah
Sulong, Siti Nurhanifah
Omar, Massyittah
Jaafar, Zuratulraha
The impact of the COVID-19 pandemic on job productivity among housekeeping employees in Southeast Malaysia / Siti Nor Fadillah Ahmad Shariff … [et al.]
description Housekeeping personnel often experience heavy workloads, long workweeks, and low pay, which can negatively impact their productivity and increase their stress levels. However, the hotel industry in Malaysia has received less attention in terms of research compared to the banking and healthcare sectors. Therefore, this study employs the Effort Reward Imbalance (ERI) hypothesis to investigate the relationship between housekeeping personnel's job stress and productivity during the COVID-19 pandemic. Data was collected from 210 housekeeping staff members at 11 hotels in Desaru, Johor, using basic random sampling methods. The findings indicate a significant negative correlation between workload, long working hours, and low pay. Nonetheless, among cleaning staff members in the hotels in Desaru, Johor there is a substantial association between workload and job performance, which may impair their productivity.
format Book Section
author Ahmad Shariff, Siti Nor Fadillah
Sulong, Siti Nurhanifah
Omar, Massyittah
Jaafar, Zuratulraha
author_facet Ahmad Shariff, Siti Nor Fadillah
Sulong, Siti Nurhanifah
Omar, Massyittah
Jaafar, Zuratulraha
author_sort Ahmad Shariff, Siti Nor Fadillah
title The impact of the COVID-19 pandemic on job productivity among housekeeping employees in Southeast Malaysia / Siti Nor Fadillah Ahmad Shariff … [et al.]
title_short The impact of the COVID-19 pandemic on job productivity among housekeeping employees in Southeast Malaysia / Siti Nor Fadillah Ahmad Shariff … [et al.]
title_full The impact of the COVID-19 pandemic on job productivity among housekeeping employees in Southeast Malaysia / Siti Nor Fadillah Ahmad Shariff … [et al.]
title_fullStr The impact of the COVID-19 pandemic on job productivity among housekeeping employees in Southeast Malaysia / Siti Nor Fadillah Ahmad Shariff … [et al.]
title_full_unstemmed The impact of the COVID-19 pandemic on job productivity among housekeeping employees in Southeast Malaysia / Siti Nor Fadillah Ahmad Shariff … [et al.]
title_sort impact of the covid-19 pandemic on job productivity among housekeeping employees in southeast malaysia / siti nor fadillah ahmad shariff … [et al.]
publisher Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka
publishDate 2023
url https://ir.uitm.edu.my/id/eprint/81671/1/81671.pdf
https://ir.uitm.edu.my/id/eprint/81671/
https://www.mic3st.com/
_version_ 1783882189490880512
score 13.211869

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