A study on service quality in public and private case study: Sarawak General Hospital and Normah Specialist Centre / Fatimah Munil & Firna Erkafitrie Yusuf
This study compared the service quality provided by public and private hospitals, between Sarawak General Hospital and Normah Specialist Centre. The patient’s perceptions were sought on five dimension of service quality including tangibility, reliability, responsiveness, empathy and assurance. The o...
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| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/81588/1/81588.pdf https://ir.uitm.edu.my/id/eprint/81588/ |
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