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A study of price influences, counter services and online customer services that Air Asia provided / Nur Qurratulaini Drahman and Rafiza Jalani @ Mohidi

Now days, people are willing to spend more money to get a good and high quality ofthe services as long as their satisfied. If the services are poor, the consumer will feel unhappy and will go to other company, although the quality of the product is good. But some of the consumers do not really care...

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Main Authors: Drahman, Nur Qurratulaini, Jalani @ Mohidi, Rafiza
Format: Student Project
Language:English
Published: 2009
Subjects:
H Social Sciences (General)
Research
Online Access:https://ir.uitm.edu.my/id/eprint/80181/1/80181.pdf
https://ir.uitm.edu.my/id/eprint/80181/
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id my.uitm.ir.80181
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spelling my.uitm.ir.801812023-06-22T02:19:40Z https://ir.uitm.edu.my/id/eprint/80181/ A study of price influences, counter services and online customer services that Air Asia provided / Nur Qurratulaini Drahman and Rafiza Jalani @ Mohidi Drahman, Nur Qurratulaini Jalani @ Mohidi, Rafiza H Social Sciences (General) Research Now days, people are willing to spend more money to get a good and high quality ofthe services as long as their satisfied. If the services are poor, the consumer will feel unhappy and will go to other company, although the quality of the product is good. But some of the consumers do not really care about the level ofthe services that has provided as long as their can get the services because want to save some money. The purposes of this study are to investigate whether the price will influence the consumers, to analyze the level of the satisfaction among the customers when used the services especially the counter services, and to analyze the relationship between the services provided and customer’s satisfaction. Overall, it proven that the lowest price influence the customers choose and used the service. The customer more prefer the Air Asia counter services because the Air Asia staff give a good treat to the customer when check-in and when aboard. The customer satisfied with the online customer’s services although sometime facing some problem online. 2009 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/80181/1/80181.pdf A study of price influences, counter services and online customer services that Air Asia provided / Nur Qurratulaini Drahman and Rafiza Jalani @ Mohidi. (2009) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Research
spellingShingle H Social Sciences (General)
Research
Drahman, Nur Qurratulaini
Jalani @ Mohidi, Rafiza
A study of price influences, counter services and online customer services that Air Asia provided / Nur Qurratulaini Drahman and Rafiza Jalani @ Mohidi
description Now days, people are willing to spend more money to get a good and high quality ofthe services as long as their satisfied. If the services are poor, the consumer will feel unhappy and will go to other company, although the quality of the product is good. But some of the consumers do not really care about the level ofthe services that has provided as long as their can get the services because want to save some money. The purposes of this study are to investigate whether the price will influence the consumers, to analyze the level of the satisfaction among the customers when used the services especially the counter services, and to analyze the relationship between the services provided and customer’s satisfaction. Overall, it proven that the lowest price influence the customers choose and used the service. The customer more prefer the Air Asia counter services because the Air Asia staff give a good treat to the customer when check-in and when aboard. The customer satisfied with the online customer’s services although sometime facing some problem online.
format Student Project
author Drahman, Nur Qurratulaini
Jalani @ Mohidi, Rafiza
author_facet Drahman, Nur Qurratulaini
Jalani @ Mohidi, Rafiza
author_sort Drahman, Nur Qurratulaini
title A study of price influences, counter services and online customer services that Air Asia provided / Nur Qurratulaini Drahman and Rafiza Jalani @ Mohidi
title_short A study of price influences, counter services and online customer services that Air Asia provided / Nur Qurratulaini Drahman and Rafiza Jalani @ Mohidi
title_full A study of price influences, counter services and online customer services that Air Asia provided / Nur Qurratulaini Drahman and Rafiza Jalani @ Mohidi
title_fullStr A study of price influences, counter services and online customer services that Air Asia provided / Nur Qurratulaini Drahman and Rafiza Jalani @ Mohidi
title_full_unstemmed A study of price influences, counter services and online customer services that Air Asia provided / Nur Qurratulaini Drahman and Rafiza Jalani @ Mohidi
title_sort study of price influences, counter services and online customer services that air asia provided / nur qurratulaini drahman and rafiza jalani @ mohidi
publishDate 2009
url https://ir.uitm.edu.my/id/eprint/80181/1/80181.pdf
https://ir.uitm.edu.my/id/eprint/80181/
_version_ 1769846742565519360
score 13.211869

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