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A study on the level of public awareness and perception towards Sabah Lands and Surveys Department's e-Cukai system / Jenita C. Bansin @ Masyitah Abdullah

Information Technology (IT) has changed the way the private and public sectors conduct their business operations. Reduced costs and simplified processes are but simply some of the benefits being reaped by through improve technology usage. Malaysian government has identified initiatives to implement...

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Main Author: Abdullah, Jenita C. Bansin @ Masyitah
Format: Student Project
Language:English
Published: 2010
Subjects:
Perception
Awareness
Electronic funds transfers
Online Access:https://ir.uitm.edu.my/id/eprint/78774/1/78774.pdf
https://ir.uitm.edu.my/id/eprint/78774/
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spelling my.uitm.ir.787742023-06-15T02:02:06Z https://ir.uitm.edu.my/id/eprint/78774/ A study on the level of public awareness and perception towards Sabah Lands and Surveys Department's e-Cukai system / Jenita C. Bansin @ Masyitah Abdullah Abdullah, Jenita C. Bansin @ Masyitah Perception Awareness Electronic funds transfers Information Technology (IT) has changed the way the private and public sectors conduct their business operations. Reduced costs and simplified processes are but simply some of the benefits being reaped by through improve technology usage. Malaysian government has identified initiatives to implement the modernization of the public sector. MSC is Malaysia's initiative for the global information and communication technology (ICT) industry. The e-Government initiative was launched in Malaysia in the year 1997 as one of the seven flagships of the Multimedia Super Corridor (MSC) initiative. e-Cukai is used to collect quit rent or assessment through online payment. The main objective of e-Cukai is to improve Sabah Lands and Surveys services and operation with the end view of fulfilling customer needs. With this method, the department's customers can make payment through online and this will cut their waiting time by queuing at the department's counters. Online payment is expected to improve the department collections of quit rent that have been outstanding for many years. The study reveals, however, the implementation of e-Cukai online payment in 2006 does not show a lot of improvement in collecting quit rent. There are two main reasons for this poor performance : Awareness or rather lack of awareness among the respondents is the main reason. No proper training provided by the department and lack of confidence towards the system, are among the main reasons. Attitude of the staffs is also one of the main reasons why the respondents are not using the service. The department has to consider the recommendations made in this study. 2010 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/78774/1/78774.pdf A study on the level of public awareness and perception towards Sabah Lands and Surveys Department's e-Cukai system / Jenita C. Bansin @ Masyitah Abdullah. (2010) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Perception
Awareness
Electronic funds transfers
spellingShingle Perception
Awareness
Electronic funds transfers
Abdullah, Jenita C. Bansin @ Masyitah
A study on the level of public awareness and perception towards Sabah Lands and Surveys Department's e-Cukai system / Jenita C. Bansin @ Masyitah Abdullah
description Information Technology (IT) has changed the way the private and public sectors conduct their business operations. Reduced costs and simplified processes are but simply some of the benefits being reaped by through improve technology usage. Malaysian government has identified initiatives to implement the modernization of the public sector. MSC is Malaysia's initiative for the global information and communication technology (ICT) industry. The e-Government initiative was launched in Malaysia in the year 1997 as one of the seven flagships of the Multimedia Super Corridor (MSC) initiative. e-Cukai is used to collect quit rent or assessment through online payment. The main objective of e-Cukai is to improve Sabah Lands and Surveys services and operation with the end view of fulfilling customer needs. With this method, the department's customers can make payment through online and this will cut their waiting time by queuing at the department's counters. Online payment is expected to improve the department collections of quit rent that have been outstanding for many years. The study reveals, however, the implementation of e-Cukai online payment in 2006 does not show a lot of improvement in collecting quit rent. There are two main reasons for this poor performance : Awareness or rather lack of awareness among the respondents is the main reason. No proper training provided by the department and lack of confidence towards the system, are among the main reasons. Attitude of the staffs is also one of the main reasons why the respondents are not using the service. The department has to consider the recommendations made in this study.
format Student Project
author Abdullah, Jenita C. Bansin @ Masyitah
author_facet Abdullah, Jenita C. Bansin @ Masyitah
author_sort Abdullah, Jenita C. Bansin @ Masyitah
title A study on the level of public awareness and perception towards Sabah Lands and Surveys Department's e-Cukai system / Jenita C. Bansin @ Masyitah Abdullah
title_short A study on the level of public awareness and perception towards Sabah Lands and Surveys Department's e-Cukai system / Jenita C. Bansin @ Masyitah Abdullah
title_full A study on the level of public awareness and perception towards Sabah Lands and Surveys Department's e-Cukai system / Jenita C. Bansin @ Masyitah Abdullah
title_fullStr A study on the level of public awareness and perception towards Sabah Lands and Surveys Department's e-Cukai system / Jenita C. Bansin @ Masyitah Abdullah
title_full_unstemmed A study on the level of public awareness and perception towards Sabah Lands and Surveys Department's e-Cukai system / Jenita C. Bansin @ Masyitah Abdullah
title_sort study on the level of public awareness and perception towards sabah lands and surveys department's e-cukai system / jenita c. bansin @ masyitah abdullah
publishDate 2010
url https://ir.uitm.edu.my/id/eprint/78774/1/78774.pdf
https://ir.uitm.edu.my/id/eprint/78774/
_version_ 1769846597619810304
score 13.211869

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