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The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau

Providing a high level of operator satisfaction toward the service and knowledge about the function of Sarawak Rivers Board (SRB) is considered as one of the prime ways to make the operator abide to the rule and regulation under the Sarawak Rivers Ordinance. This study is to determine the operator’s...

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Bibliographic Details
Main Author: Barau, Riyung
Format: Student Project
Language:English
Published: 2003
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/77986/1/77986.pdf
https://ir.uitm.edu.my/id/eprint/77986/
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id my.uitm.ir.77986
record_format eprints
spelling my.uitm.ir.779862023-05-17T07:55:46Z https://ir.uitm.edu.my/id/eprint/77986/ The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau Barau, Riyung Consumer satisfaction Customer services. Customer relations Providing a high level of operator satisfaction toward the service and knowledge about the function of Sarawak Rivers Board (SRB) is considered as one of the prime ways to make the operator abide to the rule and regulation under the Sarawak Rivers Ordinance. This study is to determine the operator’s satisfaction level on the service with regard to facilities, services and locality provided by SRB Region II. From the study, the finding show that most of the operations are very satisfied with the facilities and services that provided by SRB.But concerning about the knowledge of the operator toward the SRB its how that, very high percentage of the operator stated that they do not know about the function of the SRB. 2003-04 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/77986/1/77986.pdf The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau. (2003) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Customer services. Customer relations
spellingShingle Consumer satisfaction
Customer services. Customer relations
Barau, Riyung
The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau
description Providing a high level of operator satisfaction toward the service and knowledge about the function of Sarawak Rivers Board (SRB) is considered as one of the prime ways to make the operator abide to the rule and regulation under the Sarawak Rivers Ordinance. This study is to determine the operator’s satisfaction level on the service with regard to facilities, services and locality provided by SRB Region II. From the study, the finding show that most of the operations are very satisfied with the facilities and services that provided by SRB.But concerning about the knowledge of the operator toward the SRB its how that, very high percentage of the operator stated that they do not know about the function of the SRB.
format Student Project
author Barau, Riyung
author_facet Barau, Riyung
author_sort Barau, Riyung
title The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau
title_short The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau
title_full The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau
title_fullStr The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau
title_full_unstemmed The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau
title_sort study on the satisfaction of the express boat operator toward the sarawak rivers board / riyung barau
publishDate 2003
url https://ir.uitm.edu.my/id/eprint/77986/1/77986.pdf
https://ir.uitm.edu.my/id/eprint/77986/
_version_ 1768011681479262208
score 13.211869

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