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Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau

Malaysian government consists of three levels which are Federal, State Government and local government. The local government or the local authority is the lowest level in the system of government. The local authority level are responsible to collect taxes (house assessment tax), to create by-laws an...

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Bibliographic Details
Main Author: Sedau, Franky
Format: Student Project
Language:English
Published: 2011
Subjects:
Consumer satisfaction
Local government
Research
Citizen participation
Online Access:https://ir.uitm.edu.my/id/eprint/76316/1/76316.pdf
https://ir.uitm.edu.my/id/eprint/76316/
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id my.uitm.ir.76316
record_format eprints
spelling my.uitm.ir.763162023-04-11T06:31:48Z https://ir.uitm.edu.my/id/eprint/76316/ Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau Sedau, Franky Consumer satisfaction Local government Research Citizen participation Malaysian government consists of three levels which are Federal, State Government and local government. The local government or the local authority is the lowest level in the system of government. The local authority level are responsible to collect taxes (house assessment tax), to create by-laws and to grant licenses and permit for any trade in its area of jurisdiction such as providing basic amenities, collecting and managing waste and garbage as well as planning and developing the area under its jurisdiction. Being the lowest of the three levels in the government hierarchy, the local authorities are very close to the public. Therefore, with all these roles and responsibilities, their interactions with the public happen every moment. The perceived inefficiency and ineffectiveness in the administration of revenue sources and poor delivery of services continue to impede the healthy and orderly development of local authorities in Malaysia. 2011 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/76316/1/76316.pdf Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau. (2011) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Local government
Research
Citizen participation
spellingShingle Consumer satisfaction
Local government
Research
Citizen participation
Sedau, Franky
Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau
description Malaysian government consists of three levels which are Federal, State Government and local government. The local government or the local authority is the lowest level in the system of government. The local authority level are responsible to collect taxes (house assessment tax), to create by-laws and to grant licenses and permit for any trade in its area of jurisdiction such as providing basic amenities, collecting and managing waste and garbage as well as planning and developing the area under its jurisdiction. Being the lowest of the three levels in the government hierarchy, the local authorities are very close to the public. Therefore, with all these roles and responsibilities, their interactions with the public happen every moment. The perceived inefficiency and ineffectiveness in the administration of revenue sources and poor delivery of services continue to impede the healthy and orderly development of local authorities in Malaysia.
format Student Project
author Sedau, Franky
author_facet Sedau, Franky
author_sort Sedau, Franky
title Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau
title_short Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau
title_full Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau
title_fullStr Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau
title_full_unstemmed Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau
title_sort public perception towards majlis perbandaran padawan (mpp) service quality / franky sedau
publishDate 2011
url https://ir.uitm.edu.my/id/eprint/76316/1/76316.pdf
https://ir.uitm.edu.my/id/eprint/76316/
_version_ 1762965134418903040
score 13.211869

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