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The factors influencing the acceptance of Islamic Banking among muslim consumers in Shah Alam / Nur Anisah Omar and Nurul Syuhada Abd Aziz

Intense competition between Islamic Banking and Conventional Banking makes it difficult for customers to choose between the two, especially for people who are not financially literate. Most Muslim customers choose Islamic Banking due to religious obligations, but this research aims to study beyond t...

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Main Authors: Omar, Nur Anisah, Abd Aziz, Nurul Syuhada
Format: Student Project
Language:English
Published: 2022
Subjects:
Statistical data
Data processing. Including SPSS
Banking
Online Access:https://ir.uitm.edu.my/id/eprint/76046/1/76046.pdf
https://ir.uitm.edu.my/id/eprint/76046/
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spelling my.uitm.ir.760462023-04-06T08:44:55Z https://ir.uitm.edu.my/id/eprint/76046/ The factors influencing the acceptance of Islamic Banking among muslim consumers in Shah Alam / Nur Anisah Omar and Nurul Syuhada Abd Aziz Omar, Nur Anisah Abd Aziz, Nurul Syuhada Statistical data Data processing. Including SPSS Banking Intense competition between Islamic Banking and Conventional Banking makes it difficult for customers to choose between the two, especially for people who are not financially literate. Most Muslim customers choose Islamic Banking due to religious obligations, but this research aims to study beyond that factor for the customers’ acceptance. This is due to the low acceptance of Islamic Banking among Muslim customers. The stakeholders, including customers, legislators, and even the employees of Islamic Banking Institutions, especially those with low awareness and knowledge, would typically view and assume that Islamic Banking’s products are similar to Conventional Banking’s. According to Bank Negara Malaysia (2019), approximately 60% of Malaysia's small and medium businesses are unfamiliar with the availability of Islamic finance options which can be concluded that among that 60% there are Muslims who are unaware and do not accept the Islamic Banking products and services. This research studies the factors of knowledge, service quality and relative advantage and trustworthiness that can influence the acceptance of Islamic Banking for 390 Muslim respondents in Shah Alam. The study revealed that all the independent variables have a significant relationship with the dependent variable and trustworthiness is the key factor that influences the acceptance of Islamic banking among all those four factors. Therefore, hopefully this research would be able to be useful in increasing customers’ awareness or for the parties concerned in the efforts to increase the customers’ acceptance. 2022 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/76046/1/76046.pdf The factors influencing the acceptance of Islamic Banking among muslim consumers in Shah Alam / Nur Anisah Omar and Nurul Syuhada Abd Aziz. (2022) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Statistical data
Data processing. Including SPSS
Banking
spellingShingle Statistical data
Data processing. Including SPSS
Banking
Omar, Nur Anisah
Abd Aziz, Nurul Syuhada
The factors influencing the acceptance of Islamic Banking among muslim consumers in Shah Alam / Nur Anisah Omar and Nurul Syuhada Abd Aziz
description Intense competition between Islamic Banking and Conventional Banking makes it difficult for customers to choose between the two, especially for people who are not financially literate. Most Muslim customers choose Islamic Banking due to religious obligations, but this research aims to study beyond that factor for the customers’ acceptance. This is due to the low acceptance of Islamic Banking among Muslim customers. The stakeholders, including customers, legislators, and even the employees of Islamic Banking Institutions, especially those with low awareness and knowledge, would typically view and assume that Islamic Banking’s products are similar to Conventional Banking’s. According to Bank Negara Malaysia (2019), approximately 60% of Malaysia's small and medium businesses are unfamiliar with the availability of Islamic finance options which can be concluded that among that 60% there are Muslims who are unaware and do not accept the Islamic Banking products and services. This research studies the factors of knowledge, service quality and relative advantage and trustworthiness that can influence the acceptance of Islamic Banking for 390 Muslim respondents in Shah Alam. The study revealed that all the independent variables have a significant relationship with the dependent variable and trustworthiness is the key factor that influences the acceptance of Islamic banking among all those four factors. Therefore, hopefully this research would be able to be useful in increasing customers’ awareness or for the parties concerned in the efforts to increase the customers’ acceptance.
format Student Project
author Omar, Nur Anisah
Abd Aziz, Nurul Syuhada
author_facet Omar, Nur Anisah
Abd Aziz, Nurul Syuhada
author_sort Omar, Nur Anisah
title The factors influencing the acceptance of Islamic Banking among muslim consumers in Shah Alam / Nur Anisah Omar and Nurul Syuhada Abd Aziz
title_short The factors influencing the acceptance of Islamic Banking among muslim consumers in Shah Alam / Nur Anisah Omar and Nurul Syuhada Abd Aziz
title_full The factors influencing the acceptance of Islamic Banking among muslim consumers in Shah Alam / Nur Anisah Omar and Nurul Syuhada Abd Aziz
title_fullStr The factors influencing the acceptance of Islamic Banking among muslim consumers in Shah Alam / Nur Anisah Omar and Nurul Syuhada Abd Aziz
title_full_unstemmed The factors influencing the acceptance of Islamic Banking among muslim consumers in Shah Alam / Nur Anisah Omar and Nurul Syuhada Abd Aziz
title_sort factors influencing the acceptance of islamic banking among muslim consumers in shah alam / nur anisah omar and nurul syuhada abd aziz
publishDate 2022
url https://ir.uitm.edu.my/id/eprint/76046/1/76046.pdf
https://ir.uitm.edu.my/id/eprint/76046/
_version_ 1762841153701412864
score 13.211869

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