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A study on civil servants satisfaction level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah / Razaleigh Suhailen

The purpose of this study is to assess the satisfaction level towards Kursus Pengurusan Rekod from the viewpoint of the course participants themselves. Thus course assessment is essential to be implemented after a particular course program had been conducted, as it provides the organization feedback...

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Main Author: Suhailen, Razaleigh
Format: Student Project
Language:English
Published: 2009
Subjects:
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/75897/1/75897.pdf
https://ir.uitm.edu.my/id/eprint/75897/
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spelling my.uitm.ir.758972023-09-26T19:17:48Z https://ir.uitm.edu.my/id/eprint/75897/ A study on civil servants satisfaction level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah / Razaleigh Suhailen Suhailen, Razaleigh Consumer satisfaction The purpose of this study is to assess the satisfaction level towards Kursus Pengurusan Rekod from the viewpoint of the course participants themselves. Thus course assessment is essential to be implemented after a particular course program had been conducted, as it provides the organization feedback and participants' reaction in terms of how well facilitator presented the material, learning which is the application of acquired knowledge and skills to the job, changes in participant's behavior, and result where the organization can identify whether the investment that they have made on course program is worth or not. Kursus Pengurusan Rekod is provided by Jabatan Arkib Negeri Sabah (Sabah State Archives Department). The researcher decided to conduct a research entitled "A Study on Civil Servants' Satisfaction Level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah" regarding the effectiveness of this course. The main purpose of this research is to identify civil servants' level of satisfaction towards this course based on course program setting, facilitator's performance, participant's perception towards the course program, and whether the knowledge and skills acquired are applicable to the job. The study discovered that the assessment on the level of participant's satisfaction, should be given high attention and more focus. By identifying satisfaction level of civil servants (participants), then it is assumed that high satisfaction level lead to high motivation which in turn increases job productivity or performance. Recommendations given by the respondents should be taken into consideration in order to improve the implementation of this course in the future, thus to increase the level of satisfaction, knowledge and skills among the civil servants (participants). 2009 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/75897/1/75897.pdf A study on civil servants satisfaction level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah / Razaleigh Suhailen. (2009) [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
spellingShingle Consumer satisfaction
Suhailen, Razaleigh
A study on civil servants satisfaction level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah / Razaleigh Suhailen
description The purpose of this study is to assess the satisfaction level towards Kursus Pengurusan Rekod from the viewpoint of the course participants themselves. Thus course assessment is essential to be implemented after a particular course program had been conducted, as it provides the organization feedback and participants' reaction in terms of how well facilitator presented the material, learning which is the application of acquired knowledge and skills to the job, changes in participant's behavior, and result where the organization can identify whether the investment that they have made on course program is worth or not. Kursus Pengurusan Rekod is provided by Jabatan Arkib Negeri Sabah (Sabah State Archives Department). The researcher decided to conduct a research entitled "A Study on Civil Servants' Satisfaction Level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah" regarding the effectiveness of this course. The main purpose of this research is to identify civil servants' level of satisfaction towards this course based on course program setting, facilitator's performance, participant's perception towards the course program, and whether the knowledge and skills acquired are applicable to the job. The study discovered that the assessment on the level of participant's satisfaction, should be given high attention and more focus. By identifying satisfaction level of civil servants (participants), then it is assumed that high satisfaction level lead to high motivation which in turn increases job productivity or performance. Recommendations given by the respondents should be taken into consideration in order to improve the implementation of this course in the future, thus to increase the level of satisfaction, knowledge and skills among the civil servants (participants).
format Student Project
author Suhailen, Razaleigh
author_facet Suhailen, Razaleigh
author_sort Suhailen, Razaleigh
title A study on civil servants satisfaction level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah / Razaleigh Suhailen
title_short A study on civil servants satisfaction level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah / Razaleigh Suhailen
title_full A study on civil servants satisfaction level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah / Razaleigh Suhailen
title_fullStr A study on civil servants satisfaction level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah / Razaleigh Suhailen
title_full_unstemmed A study on civil servants satisfaction level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah / Razaleigh Suhailen
title_sort study on civil servants satisfaction level towards kursus pengurusan rekod conducted by jabatan arkib negeri sabah / razaleigh suhailen
publishDate 2009
url https://ir.uitm.edu.my/id/eprint/75897/1/75897.pdf
https://ir.uitm.edu.my/id/eprint/75897/
_version_ 1778165849450872832
score 13.211869

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