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Developing complaint and feedback management system (sistem pengurusan aduan dan maklumbalas) / Nur Shaliza Sapiai... [et al.]

The modem rapid advancements in computers, networking, communication and mobility created and increased information access and retrieval. Computers become portable and cheap enough to accommodate and manage high volume of data. The system presented in this paper known as Sistem Pengurusan Aduan dan...

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Main Authors: Sapiai, Nur Shaliza, Arifin, Noorfadzilah, Abdul Rahman, Firdaus, Che Yusoff Gemeti, Mazlam, Ismail, Mohd Nasir, Abdul Rahman, Sapiai
Format: Research Reports
Language:English
Published: 2010
Subjects:
System design
Information technology. Information systems
Online Access:https://ir.uitm.edu.my/id/eprint/75157/1/75157.pdf
https://ir.uitm.edu.my/id/eprint/75157/
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spelling my.uitm.ir.751572023-03-29T07:01:31Z https://ir.uitm.edu.my/id/eprint/75157/ Developing complaint and feedback management system (sistem pengurusan aduan dan maklumbalas) / Nur Shaliza Sapiai... [et al.] Sapiai, Nur Shaliza Arifin, Noorfadzilah Abdul Rahman, Firdaus Che Yusoff Gemeti, Mazlam Ismail, Mohd Nasir Abdul Rahman, Sapiai System design Information technology. Information systems The modem rapid advancements in computers, networking, communication and mobility created and increased information access and retrieval. Computers become portable and cheap enough to accommodate and manage high volume of data. The system presented in this paper known as Sistem Pengurusan Aduan dan Maklum balas or (SPAM) is an electronic complaint and feedback initiative to manage the collection of complaints in Universiti Teknologi MARA Kelantan Kampus Kota Bharu (UiTM KKB). SPAM was established at 2009 in October to be a central repository for managing any complaint received by UiTM KKB. SPAM provides easy access and retrieval through intranet and internet. This paper elaborates step by step on the process of developing SPAM and how the system work to achieve and fullfill the management needs. At the end of the discussion, this paper reveal the outputs that produced by SPAM. 2010 Research Reports NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/75157/1/75157.pdf Developing complaint and feedback management system (sistem pengurusan aduan dan maklumbalas) / Nur Shaliza Sapiai... [et al.]. (2010) [Research Reports] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic System design
Information technology. Information systems
spellingShingle System design
Information technology. Information systems
Sapiai, Nur Shaliza
Arifin, Noorfadzilah
Abdul Rahman, Firdaus
Che Yusoff Gemeti, Mazlam
Ismail, Mohd Nasir
Abdul Rahman, Sapiai
Developing complaint and feedback management system (sistem pengurusan aduan dan maklumbalas) / Nur Shaliza Sapiai... [et al.]
description The modem rapid advancements in computers, networking, communication and mobility created and increased information access and retrieval. Computers become portable and cheap enough to accommodate and manage high volume of data. The system presented in this paper known as Sistem Pengurusan Aduan dan Maklum balas or (SPAM) is an electronic complaint and feedback initiative to manage the collection of complaints in Universiti Teknologi MARA Kelantan Kampus Kota Bharu (UiTM KKB). SPAM was established at 2009 in October to be a central repository for managing any complaint received by UiTM KKB. SPAM provides easy access and retrieval through intranet and internet. This paper elaborates step by step on the process of developing SPAM and how the system work to achieve and fullfill the management needs. At the end of the discussion, this paper reveal the outputs that produced by SPAM.
format Research Reports
author Sapiai, Nur Shaliza
Arifin, Noorfadzilah
Abdul Rahman, Firdaus
Che Yusoff Gemeti, Mazlam
Ismail, Mohd Nasir
Abdul Rahman, Sapiai
author_facet Sapiai, Nur Shaliza
Arifin, Noorfadzilah
Abdul Rahman, Firdaus
Che Yusoff Gemeti, Mazlam
Ismail, Mohd Nasir
Abdul Rahman, Sapiai
author_sort Sapiai, Nur Shaliza
title Developing complaint and feedback management system (sistem pengurusan aduan dan maklumbalas) / Nur Shaliza Sapiai... [et al.]
title_short Developing complaint and feedback management system (sistem pengurusan aduan dan maklumbalas) / Nur Shaliza Sapiai... [et al.]
title_full Developing complaint and feedback management system (sistem pengurusan aduan dan maklumbalas) / Nur Shaliza Sapiai... [et al.]
title_fullStr Developing complaint and feedback management system (sistem pengurusan aduan dan maklumbalas) / Nur Shaliza Sapiai... [et al.]
title_full_unstemmed Developing complaint and feedback management system (sistem pengurusan aduan dan maklumbalas) / Nur Shaliza Sapiai... [et al.]
title_sort developing complaint and feedback management system (sistem pengurusan aduan dan maklumbalas) / nur shaliza sapiai... [et al.]
publishDate 2010
url https://ir.uitm.edu.my/id/eprint/75157/1/75157.pdf
https://ir.uitm.edu.my/id/eprint/75157/
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score 13.211869

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