The implementation and maintenance of ISO 9001:2015 quality management system in a Malaysian legal firm / Nahzatul Ain Mohd Khalid
Various research has been carried out on the implementation of ISO 9001:2015 in multiple services sectors. However, very few has been conducted on the legal service industry. This research investigates how ISO 9001:2015 is implemented and maintained in a legal firm. It also examines the motivation,...
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| Format: | Thesis |
| Language: | English |
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2022
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| Online Access: | https://ir.uitm.edu.my/id/eprint/74888/1/74888.pdf https://ir.uitm.edu.my/id/eprint/74888/ |
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