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The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali

The reason for this study is to explore consumer satisfaction and its impact on image, trust, and customer loyalty for Islamic banks. The observation utilizes information from Islamic banks and double window Islamic banks, relating to two distinctive client portions (Muslims and non-Muslims). The di...

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Main Author: Mohd Kambali, Syahir Zawani
Format: Student Project
Language:English
Published: 2018
Subjects:
Consumer satisfaction
Special classes of banks and financial institutions
Finance, Islamic
Online Access:https://ir.uitm.edu.my/id/eprint/74759/1/74759.pdf
https://ir.uitm.edu.my/id/eprint/74759/
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id my.uitm.ir.74759
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spelling my.uitm.ir.747592023-03-22T07:40:53Z https://ir.uitm.edu.my/id/eprint/74759/ The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali Mohd Kambali, Syahir Zawani Consumer satisfaction Special classes of banks and financial institutions Finance, Islamic The reason for this study is to explore consumer satisfaction and its impact on image, trust, and customer loyalty for Islamic banks. The observation utilizes information from Islamic banks and double window Islamic banks, relating to two distinctive client portions (Muslims and non-Muslims). The discoveries recommend that Muslim clients set up associations with Islamic banks since they assume that Islamic banks are Shariah compliant. Hence, giving secure managing an account items that are completely agreeable with Islamic standards are essential. This exploration is critical as it obviously exhibits that the faithfulness of Muslim what's more, non-Muslim clients to Islamic banks is affected by clients being fulfilled, and also the image of and trust in Islamic banks. In this unique situation, when clients are unwilling to confide in Islamic banks, they are additionally unwilling to be steadfast. Variables prompt this could be arranged into three to be specific image, trust and customer loyalty. Consequently, this investigation of which respondent are Muslim and non Muslim individuals in Selangor goes for assessing level of fulfillment of them towards Islamic saving money. This paper selected quantitative strategies. 2018 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/74759/1/74759.pdf The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali. (2018) [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Special classes of banks and financial institutions
Finance, Islamic
spellingShingle Consumer satisfaction
Special classes of banks and financial institutions
Finance, Islamic
Mohd Kambali, Syahir Zawani
The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali
description The reason for this study is to explore consumer satisfaction and its impact on image, trust, and customer loyalty for Islamic banks. The observation utilizes information from Islamic banks and double window Islamic banks, relating to two distinctive client portions (Muslims and non-Muslims). The discoveries recommend that Muslim clients set up associations with Islamic banks since they assume that Islamic banks are Shariah compliant. Hence, giving secure managing an account items that are completely agreeable with Islamic standards are essential. This exploration is critical as it obviously exhibits that the faithfulness of Muslim what's more, non-Muslim clients to Islamic banks is affected by clients being fulfilled, and also the image of and trust in Islamic banks. In this unique situation, when clients are unwilling to confide in Islamic banks, they are additionally unwilling to be steadfast. Variables prompt this could be arranged into three to be specific image, trust and customer loyalty. Consequently, this investigation of which respondent are Muslim and non Muslim individuals in Selangor goes for assessing level of fulfillment of them towards Islamic saving money. This paper selected quantitative strategies.
format Student Project
author Mohd Kambali, Syahir Zawani
author_facet Mohd Kambali, Syahir Zawani
author_sort Mohd Kambali, Syahir Zawani
title The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali
title_short The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali
title_full The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali
title_fullStr The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali
title_full_unstemmed The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali
title_sort customer satisfaction towards islamic banking in selangor / syahir zawani mohd kambali
publishDate 2018
url https://ir.uitm.edu.my/id/eprint/74759/1/74759.pdf
https://ir.uitm.edu.my/id/eprint/74759/
_version_ 1761622423116972032
score 13.211869

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