Cover Image

Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz

The objective of this study is to explore the customers' satisfaction towards the waiting time period and the quality of the counter services among the customers at the Tabung Haji Kota Bharu Kelantan (THKB). The problem is that nowadays, most of the company didn't pay much attention towar...

Full description

Saved in:
Bibliographic Details
Main Author: Ab Aziz, Izyan Azianis
Format: Thesis
Language:English
Published: 2018
Subjects:
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/74077/1/74077.pdf
https://ir.uitm.edu.my/id/eprint/74077/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.74077
record_format eprints
spelling my.uitm.ir.740772023-02-22T07:44:12Z https://ir.uitm.edu.my/id/eprint/74077/ Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz Ab Aziz, Izyan Azianis Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations The objective of this study is to explore the customers' satisfaction towards the waiting time period and the quality of the counter services among the customers at the Tabung Haji Kota Bharu Kelantan (THKB). The problem is that nowadays, most of the company didn't pay much attention towards the customer's needs for the comfort of their customer. The miss cared about this issue is will becomes the effects that can contribute towards failure of the company which is due to the many lacks in their services. Therefore, this research will focus about the customers' satisfaction towards the waiting time period and the quality of the counter services among the TH customers. The method of this study conducted by the mix method which is involving the Quantitative and Qualitative by collecting data based on the 103 of questionnaire answered. To identify the customers' satisfaction over the waiting period at the service counters among the TH customers, the distributed questionnaires by the researcher is in order to get respond from them to know how far their opinion and agree to the THKB's waiting time period services. In this paper, the researcher also will discuss in this study about the quality of the THKB's of counter services. The finding are hopefully be able to answer the two objectives of the study which the result also would consists the benefits to the THKB further improvement towards theirs systems and services. Lastly, this paper is expected to be able the future researcher to do the next research as this study is because the research has resulted in good results that future researchers can use as one of the relevant references and relate to the research issues like this. 2018 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/74077/1/74077.pdf Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz. (2018) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Customer services. Customer relations
spellingShingle Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Customer services. Customer relations
Ab Aziz, Izyan Azianis
Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
description The objective of this study is to explore the customers' satisfaction towards the waiting time period and the quality of the counter services among the customers at the Tabung Haji Kota Bharu Kelantan (THKB). The problem is that nowadays, most of the company didn't pay much attention towards the customer's needs for the comfort of their customer. The miss cared about this issue is will becomes the effects that can contribute towards failure of the company which is due to the many lacks in their services. Therefore, this research will focus about the customers' satisfaction towards the waiting time period and the quality of the counter services among the TH customers. The method of this study conducted by the mix method which is involving the Quantitative and Qualitative by collecting data based on the 103 of questionnaire answered. To identify the customers' satisfaction over the waiting period at the service counters among the TH customers, the distributed questionnaires by the researcher is in order to get respond from them to know how far their opinion and agree to the THKB's waiting time period services. In this paper, the researcher also will discuss in this study about the quality of the THKB's of counter services. The finding are hopefully be able to answer the two objectives of the study which the result also would consists the benefits to the THKB further improvement towards theirs systems and services. Lastly, this paper is expected to be able the future researcher to do the next research as this study is because the research has resulted in good results that future researchers can use as one of the relevant references and relate to the research issues like this.
format Thesis
author Ab Aziz, Izyan Azianis
author_facet Ab Aziz, Izyan Azianis
author_sort Ab Aziz, Izyan Azianis
title Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
title_short Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
title_full Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
title_fullStr Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
title_full_unstemmed Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
title_sort customers' satisfaction towards counter services of tabung haji in kota bharu / izyan azianis ab aziz
publishDate 2018
url https://ir.uitm.edu.my/id/eprint/74077/1/74077.pdf
https://ir.uitm.edu.my/id/eprint/74077/
_version_ 1758581749045002240
score 13.211869

Similar Items