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Survey on the level of satisfaction towards the technical services department of Mesiniaga Sdn Bhd / Soberi Salleh and Noraini Mohamad

The "Information Product", was a division in International Business Machines (IBM) Malaysia. Since its incorporation as Mesiniaga Sdn Bhd in January 1982, there have not been any feasibility study on the efficiency of the Technical Service Department and survey to find out ahoutv.custo...

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Main Authors: Soberi, Salleh, Noraini, Mohamad
Format: Student Project
Language:English
Published: Faculty of Business and Management 1984
Subjects:
Marketing
Online Access:http://ir.uitm.edu.my/id/eprint/738/2/PPd_SOBBERI%20SALLEH%20BM%2084_5%20PO1.pdf
http://ir.uitm.edu.my/id/eprint/738/
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spelling my.uitm.ir.7382018-11-03T02:24:29Z http://ir.uitm.edu.my/id/eprint/738/ Survey on the level of satisfaction towards the technical services department of Mesiniaga Sdn Bhd / Soberi Salleh and Noraini Mohamad Soberi, Salleh Noraini, Mohamad Marketing The "Information Product", was a division in International Business Machines (IBM) Malaysia. Since its incorporation as Mesiniaga Sdn Bhd in January 1982, there have not been any feasibility study on the efficiency of the Technical Service Department and survey to find out ahoutv.customer satisfaction. The scope of "Survey on the Level of Satisfaction toward the Technical Service Department of Mesiniaga Sdn Bhd" has been limited to the Technical Service Management aspect. The financial or the organizational aspect of the company will not be considered.The target audience of the survey are the user of the IBM electric typewriter and the purchasing manager in government and commercial organizations which have their machines under Service Agreement with Mesiniaga Sdn Bhd.Area of research on the survey was carried out in Petaling Jaya and Kuala Lumpur. Various methods were employed to collect the relevant information to enable to determine the effectiveness and the reliability of the survey. Desk research includes all analysing of available data, statistic, published and unpublished information related to the subjects. Faculty of Business and Management 1984 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/738/2/PPd_SOBBERI%20SALLEH%20BM%2084_5%20PO1.pdf Soberi, Salleh and Noraini, Mohamad (1984) Survey on the level of satisfaction towards the technical services department of Mesiniaga Sdn Bhd / Soberi Salleh and Noraini Mohamad. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Marketing
spellingShingle Marketing
Soberi, Salleh
Noraini, Mohamad
Survey on the level of satisfaction towards the technical services department of Mesiniaga Sdn Bhd / Soberi Salleh and Noraini Mohamad
description The "Information Product", was a division in International Business Machines (IBM) Malaysia. Since its incorporation as Mesiniaga Sdn Bhd in January 1982, there have not been any feasibility study on the efficiency of the Technical Service Department and survey to find out ahoutv.customer satisfaction. The scope of "Survey on the Level of Satisfaction toward the Technical Service Department of Mesiniaga Sdn Bhd" has been limited to the Technical Service Management aspect. The financial or the organizational aspect of the company will not be considered.The target audience of the survey are the user of the IBM electric typewriter and the purchasing manager in government and commercial organizations which have their machines under Service Agreement with Mesiniaga Sdn Bhd.Area of research on the survey was carried out in Petaling Jaya and Kuala Lumpur. Various methods were employed to collect the relevant information to enable to determine the effectiveness and the reliability of the survey. Desk research includes all analysing of available data, statistic, published and unpublished information related to the subjects.
format Student Project
author Soberi, Salleh
Noraini, Mohamad
author_facet Soberi, Salleh
Noraini, Mohamad
author_sort Soberi, Salleh
title Survey on the level of satisfaction towards the technical services department of Mesiniaga Sdn Bhd / Soberi Salleh and Noraini Mohamad
title_short Survey on the level of satisfaction towards the technical services department of Mesiniaga Sdn Bhd / Soberi Salleh and Noraini Mohamad
title_full Survey on the level of satisfaction towards the technical services department of Mesiniaga Sdn Bhd / Soberi Salleh and Noraini Mohamad
title_fullStr Survey on the level of satisfaction towards the technical services department of Mesiniaga Sdn Bhd / Soberi Salleh and Noraini Mohamad
title_full_unstemmed Survey on the level of satisfaction towards the technical services department of Mesiniaga Sdn Bhd / Soberi Salleh and Noraini Mohamad
title_sort survey on the level of satisfaction towards the technical services department of mesiniaga sdn bhd / soberi salleh and noraini mohamad
publisher Faculty of Business and Management
publishDate 1984
url http://ir.uitm.edu.my/id/eprint/738/2/PPd_SOBBERI%20SALLEH%20BM%2084_5%20PO1.pdf
http://ir.uitm.edu.my/id/eprint/738/
_version_ 1685648086430384128
score 13.211869

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