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A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin

Mobile Internet commerce is a revolution that is driven by the world’s two fastest growing sectors which is mobile technology and the Internet. However, in this emerging technology era, there appears to be some barriers among users to use the mobile Internet banking services. This study examines on...

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Main Author: Mohd Zainuddin, Wan Noorhayatie
Format: Thesis
Language:English
Published: 2008
Subjects:
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Electronic commerce
Mobile commerce
Online Access:https://ir.uitm.edu.my/id/eprint/72954/1/72954.pdf
https://ir.uitm.edu.my/id/eprint/72954/
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id my.uitm.ir.72954
record_format eprints
spelling my.uitm.ir.729542023-01-26T01:12:53Z https://ir.uitm.edu.my/id/eprint/72954/ A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin Mohd Zainuddin, Wan Noorhayatie Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Electronic commerce Mobile commerce Mobile Internet commerce is a revolution that is driven by the world’s two fastest growing sectors which is mobile technology and the Internet. However, in this emerging technology era, there appears to be some barriers among users to use the mobile Internet banking services. This study examines on the relationship of factors of perceived trustworthiness, selected demographic factors and behavioral intention in using mobile banking services among users of the selected banking institution in the Klang Valley area, Malaysia. A questionnaire survey is used to collect data from a sample of 200 respondents who uses or have experienced using mobile banking services. The design of this study is based on a correlational research using stratified random sampling. The respondents are asked on their mobile banking experience before the final distribution of the questionnaire is done. The results of this study indicate that there is no significant relationship between perceived trustworthiness and behavioral intention in using mobile banking services. The result also indicate that selected demographic factors such as age, gender and household income did not have a significant relationship with behavioral intention in using mobile banking services. Users of mobile banking services are ranked from different ages, gender and income and the usage of mobile banking services is not actually categorized for the richer community. A number of users are more aware on the risk and security measure that is being implemented by the banks. The findings also indicate that there are other factors that distracted the users in using the service such as the rate of service for telecommunication charges, data transmission and the need to have the facility available through. 2008 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/72954/1/72954.pdf A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin. (2008) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Electronic commerce
Mobile commerce
spellingShingle Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Electronic commerce
Mobile commerce
Mohd Zainuddin, Wan Noorhayatie
A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin
description Mobile Internet commerce is a revolution that is driven by the world’s two fastest growing sectors which is mobile technology and the Internet. However, in this emerging technology era, there appears to be some barriers among users to use the mobile Internet banking services. This study examines on the relationship of factors of perceived trustworthiness, selected demographic factors and behavioral intention in using mobile banking services among users of the selected banking institution in the Klang Valley area, Malaysia. A questionnaire survey is used to collect data from a sample of 200 respondents who uses or have experienced using mobile banking services. The design of this study is based on a correlational research using stratified random sampling. The respondents are asked on their mobile banking experience before the final distribution of the questionnaire is done. The results of this study indicate that there is no significant relationship between perceived trustworthiness and behavioral intention in using mobile banking services. The result also indicate that selected demographic factors such as age, gender and household income did not have a significant relationship with behavioral intention in using mobile banking services. Users of mobile banking services are ranked from different ages, gender and income and the usage of mobile banking services is not actually categorized for the richer community. A number of users are more aware on the risk and security measure that is being implemented by the banks. The findings also indicate that there are other factors that distracted the users in using the service such as the rate of service for telecommunication charges, data transmission and the need to have the facility available through.
format Thesis
author Mohd Zainuddin, Wan Noorhayatie
author_facet Mohd Zainuddin, Wan Noorhayatie
author_sort Mohd Zainuddin, Wan Noorhayatie
title A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin
title_short A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin
title_full A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin
title_fullStr A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin
title_full_unstemmed A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin
title_sort study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in klang valley, malaysia / wan noorhayatie mohd zainuddin
publishDate 2008
url https://ir.uitm.edu.my/id/eprint/72954/1/72954.pdf
https://ir.uitm.edu.my/id/eprint/72954/
_version_ 1756062999154524160
score 13.211869

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