Staff View: The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin

The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin

Purpose - The purpose of the study was to determine the relationship between services provided by Student Affairs Department (HEP) of UiTM Dungun and student satisfaction and the research has been done at UiTM Campus Dungun, Terengganu. This study attempts to relate student satisfaction with service...

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Main Authors:	Yusoff, Nor Hasliana, Che Rashid, Rasyimilia, Wan Kamarudin, Wan Norsyafiqah
Format:	Student Project
Language:	English
Published:	2012
Subjects:	Business education Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/72650/1/72650.pdf https://ir.uitm.edu.my/id/eprint/72650/
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id	my.uitm.ir.72650
record_format	eprints
spelling	my.uitm.ir.726502023-01-12T08:22:31Z https://ir.uitm.edu.my/id/eprint/72650/ The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin Yusoff, Nor Hasliana Che Rashid, Rasyimilia Wan Kamarudin, Wan Norsyafiqah Business education Consumer satisfaction Customer services. Customer relations Purpose - The purpose of the study was to determine the relationship between services provided by Student Affairs Department (HEP) of UiTM Dungun and student satisfaction and the research has been done at UiTM Campus Dungun, Terengganu. This study attempts to relate student satisfaction with services provided by Student Affairs’ Department (HEP) of UiTM Dungun which are student support services, student financial support, student college services and student security services. Design/methodology/approach - The study has used correlational research design which examines the relationship between two variables. The sampling technique that has been used by researcher is stratified sampling and stratified random sampling. The researcher used this kind of technique because the sampling frame is available which is the list name of UiTM Dungun’s diploma students who stay in colleges with 300 respondents were made as a sample size. The unit of analysis is individual and the instrument is Likert Scale questions. Respondents rated 25 services questions and 4 satisfaction questions. Findings - According to the research, the results shows that all variables are significant and positively correlated with one another and the research questions were accepted. 2012-06 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/72650/1/72650.pdf The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin. (2012) [Student Project] (Submitted)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Business education Consumer satisfaction Customer services. Customer relations
spellingShingle	Business education Consumer satisfaction Customer services. Customer relations Yusoff, Nor Hasliana Che Rashid, Rasyimilia Wan Kamarudin, Wan Norsyafiqah The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin
description	Purpose - The purpose of the study was to determine the relationship between services provided by Student Affairs Department (HEP) of UiTM Dungun and student satisfaction and the research has been done at UiTM Campus Dungun, Terengganu. This study attempts to relate student satisfaction with services provided by Student Affairs’ Department (HEP) of UiTM Dungun which are student support services, student financial support, student college services and student security services. Design/methodology/approach - The study has used correlational research design which examines the relationship between two variables. The sampling technique that has been used by researcher is stratified sampling and stratified random sampling. The researcher used this kind of technique because the sampling frame is available which is the list name of UiTM Dungun’s diploma students who stay in colleges with 300 respondents were made as a sample size. The unit of analysis is individual and the instrument is Likert Scale questions. Respondents rated 25 services questions and 4 satisfaction questions. Findings - According to the research, the results shows that all variables are significant and positively correlated with one another and the research questions were accepted.
format	Student Project
author	Yusoff, Nor Hasliana Che Rashid, Rasyimilia Wan Kamarudin, Wan Norsyafiqah
author_facet	Yusoff, Nor Hasliana Che Rashid, Rasyimilia Wan Kamarudin, Wan Norsyafiqah
author_sort	Yusoff, Nor Hasliana
title	The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin
title_short	The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin
title_full	The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin
title_fullStr	The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin
title_full_unstemmed	The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin
title_sort	relationship between services provided by students’ affairs department of uitm dungun and student satisfaction / nor hasliana yusoff, rasyimilia che rashid and wan norsyafiqah wan kamarudin
publishDate	2012
url	https://ir.uitm.edu.my/id/eprint/72650/1/72650.pdf https://ir.uitm.edu.my/id/eprint/72650/
_version_	1755876068071309312
score	13.211869

The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin

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