Staff View: Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd

Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd

A hotel is a place that offers paid lodging, typically for a brief period of time. Ho-tels frequently offer a variety of extra services to its guests, including dining establishments, bars, swimming pools, medical facilities, retail stores, meeting spaces like boardrooms and banquet halls, and areas...

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Main Authors:	Halim, Norhanum Nadirah, Mohd, Nurin Jaslina
Format:	Student Project
Language:	English
Published:	2022
Subjects:	Success in business. Performance Consumer satisfaction Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:	https://ir.uitm.edu.my/id/eprint/72450/1/72450.pdf https://ir.uitm.edu.my/id/eprint/72450/
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id	my.uitm.ir.72450
record_format	eprints
spelling	my.uitm.ir.724502023-05-26T03:21:56Z https://ir.uitm.edu.my/id/eprint/72450/ Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd Halim, Norhanum Nadirah Mohd, Nurin Jaslina Success in business. Performance Consumer satisfaction Hospitality industry. Hotels, clubs, restaurants, etc. Food service A hotel is a place that offers paid lodging, typically for a brief period of time. Ho-tels frequently offer a variety of extra services to its guests, including dining establishments, bars, swimming pools, medical facilities, retail stores, meeting spaces like boardrooms and banquet halls, and areas for private events like birthdays and weddings. This research study was conducted at Hotel Seri Malaysia(HSM) in each state in Malaysia. The research objec-tives is to measure performance efficiency of Hotel Seri Malaysia using the Charnes, Cooper, Rhodes(CCR) and Banker, Charnes, Cooper(BCC) Data Envelopment Analysis(DEA) models. Then, to identify the best performance efficiency of Hotel Seri Malaysia by comparing CCR and BCC DEA models. This project will use data from Hotel Seri Malaysia and the approach of (DEA) will be used in this study. Several models found in the DEA method are used to obtain relative efficiency scores such as the CCR model and the BCC model by using DEAFrontier software. The BCC model outperforms the CCR model in terms of effectiveness, according to a comparison between the two models. This is due to the BCC model having more efficient decision making units (DMUs) than the CCR model. Out of 11 DMUs, HSM Temerloh, HSM Kepala Batas, HSM Kangar, and HSM Mersing are the most effective. 2022-08 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/72450/1/72450.pdf Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd. (2022) [Student Project] <http://terminalib.uitm.edu.my/72450.pdf> (Submitted)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Success in business. Performance Consumer satisfaction Hospitality industry. Hotels, clubs, restaurants, etc. Food service
spellingShingle	Success in business. Performance Consumer satisfaction Hospitality industry. Hotels, clubs, restaurants, etc. Food service Halim, Norhanum Nadirah Mohd, Nurin Jaslina Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd
description	A hotel is a place that offers paid lodging, typically for a brief period of time. Ho-tels frequently offer a variety of extra services to its guests, including dining establishments, bars, swimming pools, medical facilities, retail stores, meeting spaces like boardrooms and banquet halls, and areas for private events like birthdays and weddings. This research study was conducted at Hotel Seri Malaysia(HSM) in each state in Malaysia. The research objec-tives is to measure performance efficiency of Hotel Seri Malaysia using the Charnes, Cooper, Rhodes(CCR) and Banker, Charnes, Cooper(BCC) Data Envelopment Analysis(DEA) models. Then, to identify the best performance efficiency of Hotel Seri Malaysia by comparing CCR and BCC DEA models. This project will use data from Hotel Seri Malaysia and the approach of (DEA) will be used in this study. Several models found in the DEA method are used to obtain relative efficiency scores such as the CCR model and the BCC model by using DEAFrontier software. The BCC model outperforms the CCR model in terms of effectiveness, according to a comparison between the two models. This is due to the BCC model having more efficient decision making units (DMUs) than the CCR model. Out of 11 DMUs, HSM Temerloh, HSM Kepala Batas, HSM Kangar, and HSM Mersing are the most effective.
format	Student Project
author	Halim, Norhanum Nadirah Mohd, Nurin Jaslina
author_facet	Halim, Norhanum Nadirah Mohd, Nurin Jaslina
author_sort	Halim, Norhanum Nadirah
title	Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd
title_short	Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd
title_full	Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd
title_fullStr	Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd
title_full_unstemmed	Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd
title_sort	measuring performance efficiency of hotel seri malaysia using data envelopment analysis models / norhanum nadirah halim and nurin jaslina mohd
publishDate	2022
url	https://ir.uitm.edu.my/id/eprint/72450/1/72450.pdf https://ir.uitm.edu.my/id/eprint/72450/
_version_	1768011530333323264
score	13.211869

Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd

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