Staff View: A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah

A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah

Outpatient services are medical procedures or tests that can be done in medical center without an overnight stay. Rafflesia Medical Centre is one of the private hospital that offer primary and specialized tertiary healthcare service at Kota Kinabalu. Currently, RMC has more than 10 bedded wards with...

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Main Author:	Abdullah, Nor Asraffariana
Format:	Student Project
Language:	English
Published:	2013
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Medical centers. Hospitals. Dispensaries. Clinics
Online Access:	https://ir.uitm.edu.my/id/eprint/71997/1/71997.pdf https://ir.uitm.edu.my/id/eprint/71997/
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id	my.uitm.ir.71997
record_format	eprints
spelling	my.uitm.ir.719972022-12-27T01:27:27Z https://ir.uitm.edu.my/id/eprint/71997/ A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah Abdullah, Nor Asraffariana Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Medical centers. Hospitals. Dispensaries. Clinics Outpatient services are medical procedures or tests that can be done in medical center without an overnight stay. Rafflesia Medical Centre is one of the private hospital that offer primary and specialized tertiary healthcare service at Kota Kinabalu. Currently, RMC has more than 10 bedded wards with ample room, fully air conditioned, spacious with a friendly and cozy environment. There was no research study regarding the patient at RMC done before. Therefore, this survey of patients was conducted to measure the level of satisfaction and to identify the factors influencing the satisfaction towards the services rendered by Rafflesia Medical Centre (RMC). Primary data were collected through design questionnaire. Using a structured questionnaire, data were derived from 100 outpatients who visit RMC. The analysis were done using S P S S version 17.0. Percentage analysis was done for each question separately and a chart was plotted for the purpose of comparing. The cross-tabs analysis also performed in order to identify the relationship between outpatient background data (question in section A) with the general overview (section B) and also with the satisfaction question (section C ). The measurement of the level of satisfaction is calculated based on the range scale from 5 likert-scales. As the result, most of the outpatient satisfied with the services provided by RMC hospital. The registration counter, waiting times, service quality, charges/billing, and also physical facilities, are the factors that influenced the level of satisfaction of outpatient of RMC hospital. 2013 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/71997/1/71997.pdf A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah. (2013) [Student Project] (Unpublished)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Medical centers. Hospitals. Dispensaries. Clinics
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Medical centers. Hospitals. Dispensaries. Clinics Abdullah, Nor Asraffariana A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah
description	Outpatient services are medical procedures or tests that can be done in medical center without an overnight stay. Rafflesia Medical Centre is one of the private hospital that offer primary and specialized tertiary healthcare service at Kota Kinabalu. Currently, RMC has more than 10 bedded wards with ample room, fully air conditioned, spacious with a friendly and cozy environment. There was no research study regarding the patient at RMC done before. Therefore, this survey of patients was conducted to measure the level of satisfaction and to identify the factors influencing the satisfaction towards the services rendered by Rafflesia Medical Centre (RMC). Primary data were collected through design questionnaire. Using a structured questionnaire, data were derived from 100 outpatients who visit RMC. The analysis were done using S P S S version 17.0. Percentage analysis was done for each question separately and a chart was plotted for the purpose of comparing. The cross-tabs analysis also performed in order to identify the relationship between outpatient background data (question in section A) with the general overview (section B) and also with the satisfaction question (section C ). The measurement of the level of satisfaction is calculated based on the range scale from 5 likert-scales. As the result, most of the outpatient satisfied with the services provided by RMC hospital. The registration counter, waiting times, service quality, charges/billing, and also physical facilities, are the factors that influenced the level of satisfaction of outpatient of RMC hospital.
format	Student Project
author	Abdullah, Nor Asraffariana
author_facet	Abdullah, Nor Asraffariana
author_sort	Abdullah, Nor Asraffariana
title	A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah
title_short	A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah
title_full	A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah
title_fullStr	A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah
title_full_unstemmed	A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah
title_sort	study on level of outpatient satisfaction towards the services rendered by rafflesia medical centre / nor asraffariana abdullah
publishDate	2013
url	https://ir.uitm.edu.my/id/eprint/71997/1/71997.pdf https://ir.uitm.edu.my/id/eprint/71997/
_version_	1753791921844649984
score	13.211869

A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah

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