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Foreigners satisfaction towards public health service in Sabah at Maternal and Child Health Clinic (Menggatal) / Salina Zaim and Serina Dewi Jumal

Improving citizen health, providing financial protection against health risk and the most important is improving overall customers' satisfaction towards the health care services are the three main goal that are designed to achieved an effective health systems and it is important to implement al...

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Main Authors: Zaim, Salina, Jumal, Serina Dewi
Format: Student Project
Language:English
Published: 2011
Subjects:
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Public health. Hygiene. Preventive Medicine
Online Access:https://ir.uitm.edu.my/id/eprint/71848/1/71848.pdf
https://ir.uitm.edu.my/id/eprint/71848/
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id my.uitm.ir.71848
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spelling my.uitm.ir.718482022-12-27T01:53:45Z https://ir.uitm.edu.my/id/eprint/71848/ Foreigners satisfaction towards public health service in Sabah at Maternal and Child Health Clinic (Menggatal) / Salina Zaim and Serina Dewi Jumal Zaim, Salina Jumal, Serina Dewi Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Public health. Hygiene. Preventive Medicine Improving citizen health, providing financial protection against health risk and the most important is improving overall customers' satisfaction towards the health care services are the three main goal that are designed to achieved an effective health systems and it is important to implement all of the goals to improve the overall satisfaction towards the health care services (Hsiao,2003). They agree that the patients satisfaction towards the health care services are depending on many factors which is including the quality of clinical services provided, the availability of medicine, the behavior shown from the doctors, quality of care reforms and health care delivery (Sara N Bleich et.al, 2009). Datuk Seri Dr Chua Soi Lek mentions in the New Straits Times complaints from the customers are also the factors that shows the customer are not satisfied towards the services or perhaps the treatment that given from the nurse or the doctors. Malaysia, at least 75 % of complaints from the public point to the front-liners of the medical institution, and the remain are about the ineffective communication between the doctors and the patient (Star, 2007). Therefore patient's feedback is necessary to identify the problems that need to be resolved in improving the health services that given by the public health care to the customers. It is important because from the feedback it will determine the factors and the solution towards improving the customer's satisfaction of the services provided. 2011 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/71848/1/71848.pdf Foreigners satisfaction towards public health service in Sabah at Maternal and Child Health Clinic (Menggatal) / Salina Zaim and Serina Dewi Jumal. (2011) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Public health. Hygiene. Preventive Medicine
spellingShingle Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Public health. Hygiene. Preventive Medicine
Zaim, Salina
Jumal, Serina Dewi
Foreigners satisfaction towards public health service in Sabah at Maternal and Child Health Clinic (Menggatal) / Salina Zaim and Serina Dewi Jumal
description Improving citizen health, providing financial protection against health risk and the most important is improving overall customers' satisfaction towards the health care services are the three main goal that are designed to achieved an effective health systems and it is important to implement all of the goals to improve the overall satisfaction towards the health care services (Hsiao,2003). They agree that the patients satisfaction towards the health care services are depending on many factors which is including the quality of clinical services provided, the availability of medicine, the behavior shown from the doctors, quality of care reforms and health care delivery (Sara N Bleich et.al, 2009). Datuk Seri Dr Chua Soi Lek mentions in the New Straits Times complaints from the customers are also the factors that shows the customer are not satisfied towards the services or perhaps the treatment that given from the nurse or the doctors. Malaysia, at least 75 % of complaints from the public point to the front-liners of the medical institution, and the remain are about the ineffective communication between the doctors and the patient (Star, 2007). Therefore patient's feedback is necessary to identify the problems that need to be resolved in improving the health services that given by the public health care to the customers. It is important because from the feedback it will determine the factors and the solution towards improving the customer's satisfaction of the services provided.
format Student Project
author Zaim, Salina
Jumal, Serina Dewi
author_facet Zaim, Salina
Jumal, Serina Dewi
author_sort Zaim, Salina
title Foreigners satisfaction towards public health service in Sabah at Maternal and Child Health Clinic (Menggatal) / Salina Zaim and Serina Dewi Jumal
title_short Foreigners satisfaction towards public health service in Sabah at Maternal and Child Health Clinic (Menggatal) / Salina Zaim and Serina Dewi Jumal
title_full Foreigners satisfaction towards public health service in Sabah at Maternal and Child Health Clinic (Menggatal) / Salina Zaim and Serina Dewi Jumal
title_fullStr Foreigners satisfaction towards public health service in Sabah at Maternal and Child Health Clinic (Menggatal) / Salina Zaim and Serina Dewi Jumal
title_full_unstemmed Foreigners satisfaction towards public health service in Sabah at Maternal and Child Health Clinic (Menggatal) / Salina Zaim and Serina Dewi Jumal
title_sort foreigners satisfaction towards public health service in sabah at maternal and child health clinic (menggatal) / salina zaim and serina dewi jumal
publishDate 2011
url https://ir.uitm.edu.my/id/eprint/71848/1/71848.pdf
https://ir.uitm.edu.my/id/eprint/71848/
_version_ 1753791913321824256
score 13.211869

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