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User satisfaction towards lift service at low cost housing in Klang Valley / Mohd Zarul Ashraf Mohamad Nor

Nowadays, the increase of population in the developed areas of the Klang Valley is increasing. The rapid migration of population from rural areas towards urban areas to turn their lives has created a low cost housing in the vicinity of the Klang Valley. Low-cost housing typically has a height of bet...

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Main Author: Mohamad Nor, Mohd Zarul Ashraf
Format: Thesis
Language:English
Published: 2014
Online Access:https://ir.uitm.edu.my/id/eprint/71161/1/71161.PDF
https://ir.uitm.edu.my/id/eprint/71161/
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spelling my.uitm.ir.711612023-11-14T08:49:24Z https://ir.uitm.edu.my/id/eprint/71161/ User satisfaction towards lift service at low cost housing in Klang Valley / Mohd Zarul Ashraf Mohamad Nor Mohamad Nor, Mohd Zarul Ashraf Nowadays, the increase of population in the developed areas of the Klang Valley is increasing. The rapid migration of population from rural areas towards urban areas to turn their lives has created a low cost housing in the vicinity of the Klang Valley. Low-cost housing typically has a height of between five to twenty levels of floors. Lift is the main transport system in a high rise building. Lack of maintenance will cause problems to the operating of lift service system and also will give an effect on the quality of life of resident sat low-cost housing. Most of the government buildings are not regularly maintained because most of the faults cannot be distinguished at the early stage and it is very common to see as stated by former Prime Minister of Malaysia, Tun Abdullah Ahmad Badawi and also the management of transportation system practiced in Malaysia is still primitive and not systematic in lift service system. According to Jabatan Kesihatan dan Keselamatan Pekerjaan (JKKP), the incidents of lift user always occur in low cost apartment. A poor quality of lifts service system is related to describe about the living inlow cost apartment. The aim is to improve of lift service system towards lift user at low cost housing in Klang Valley and supported by three objectives such as study the lift maintenance management system identified the level of satisfaction among lift user and give recommendations in improving lift service. For the research methodology, it is using primary sources, secondary sources such as previous journal and references books,interview session and questionnaire survey. To achieve the aim and objectives, three ofthe case study was selected to study about the user satisfaction towards lift service inKlang Valley. The first case study is PPR Desa Mentari at Bandar Sunway, Petaling Jaya, PPR Kg Baru Hicom at Seksyen 26, Shah Alam and lastly apartment Cempaka, Bandar Baru Klang at Bukit Raja. 100 questionnaires were distributed to 2 case studies at PPR Kg Baru Hicom and PPR Desa Mentari and 60 questionnaires were distributed at apartment Cempaka. During the survey, the findings shows that majority of the respondents at PPRKg Baru Hicom and PPR Desa Mentary are not satisfied with lift service at their residential while majority of the respondents at apartment Cempaka are very satisfied with lift service at their residential. 2014 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/71161/1/71161.PDF User satisfaction towards lift service at low cost housing in Klang Valley / Mohd Zarul Ashraf Mohamad Nor. (2014) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description Nowadays, the increase of population in the developed areas of the Klang Valley is increasing. The rapid migration of population from rural areas towards urban areas to turn their lives has created a low cost housing in the vicinity of the Klang Valley. Low-cost housing typically has a height of between five to twenty levels of floors. Lift is the main transport system in a high rise building. Lack of maintenance will cause problems to the operating of lift service system and also will give an effect on the quality of life of resident sat low-cost housing. Most of the government buildings are not regularly maintained because most of the faults cannot be distinguished at the early stage and it is very common to see as stated by former Prime Minister of Malaysia, Tun Abdullah Ahmad Badawi and also the management of transportation system practiced in Malaysia is still primitive and not systematic in lift service system. According to Jabatan Kesihatan dan Keselamatan Pekerjaan (JKKP), the incidents of lift user always occur in low cost apartment. A poor quality of lifts service system is related to describe about the living inlow cost apartment. The aim is to improve of lift service system towards lift user at low cost housing in Klang Valley and supported by three objectives such as study the lift maintenance management system identified the level of satisfaction among lift user and give recommendations in improving lift service. For the research methodology, it is using primary sources, secondary sources such as previous journal and references books,interview session and questionnaire survey. To achieve the aim and objectives, three ofthe case study was selected to study about the user satisfaction towards lift service inKlang Valley. The first case study is PPR Desa Mentari at Bandar Sunway, Petaling Jaya, PPR Kg Baru Hicom at Seksyen 26, Shah Alam and lastly apartment Cempaka, Bandar Baru Klang at Bukit Raja. 100 questionnaires were distributed to 2 case studies at PPR Kg Baru Hicom and PPR Desa Mentari and 60 questionnaires were distributed at apartment Cempaka. During the survey, the findings shows that majority of the respondents at PPRKg Baru Hicom and PPR Desa Mentary are not satisfied with lift service at their residential while majority of the respondents at apartment Cempaka are very satisfied with lift service at their residential.
format Thesis
author Mohamad Nor, Mohd Zarul Ashraf
spellingShingle Mohamad Nor, Mohd Zarul Ashraf
User satisfaction towards lift service at low cost housing in Klang Valley / Mohd Zarul Ashraf Mohamad Nor
author_facet Mohamad Nor, Mohd Zarul Ashraf
author_sort Mohamad Nor, Mohd Zarul Ashraf
title User satisfaction towards lift service at low cost housing in Klang Valley / Mohd Zarul Ashraf Mohamad Nor
title_short User satisfaction towards lift service at low cost housing in Klang Valley / Mohd Zarul Ashraf Mohamad Nor
title_full User satisfaction towards lift service at low cost housing in Klang Valley / Mohd Zarul Ashraf Mohamad Nor
title_fullStr User satisfaction towards lift service at low cost housing in Klang Valley / Mohd Zarul Ashraf Mohamad Nor
title_full_unstemmed User satisfaction towards lift service at low cost housing in Klang Valley / Mohd Zarul Ashraf Mohamad Nor
title_sort user satisfaction towards lift service at low cost housing in klang valley / mohd zarul ashraf mohamad nor
publishDate 2014
url https://ir.uitm.edu.my/id/eprint/71161/1/71161.PDF
https://ir.uitm.edu.my/id/eprint/71161/
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score 13.211869

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