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Assessing tourists perception towards facility management at tourism attraction sites in Perak / Nur Ain Nabilah Mohd Dahalan

Facility management was usually designate as unpopular because there is a lack of knowledge regarding the implementation of facility management, even for the well-known business. However, management is a priority for any business. Thus, facility management is considered an essential service regardle...

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Main Author: Mohd Dahalan, Nur Ain Nabilah
Format: Student Project
Language:English
Published: 2021
Subjects:
Study and teaching. Research
Tourist camps, hostels, etc
Online Access:https://ir.uitm.edu.my/id/eprint/70827/1/70827.pdf
https://ir.uitm.edu.my/id/eprint/70827/
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id my.uitm.ir.70827
record_format eprints
spelling my.uitm.ir.708272022-12-06T06:41:10Z https://ir.uitm.edu.my/id/eprint/70827/ Assessing tourists perception towards facility management at tourism attraction sites in Perak / Nur Ain Nabilah Mohd Dahalan Mohd Dahalan, Nur Ain Nabilah Study and teaching. Research Tourist camps, hostels, etc Facility management was usually designate as unpopular because there is a lack of knowledge regarding the implementation of facility management, even for the well-known business. However, management is a priority for any business. Thus, facility management is considered an essential service regardless of location or business. It helps manage better facilities and maintain excellent services provided in the building and its surroundings. The same goes for the tourism industry, where this industry requires excellent management to enhance the beautifulness of the attraction locations and drive more revenue. Thus, the priority of this study is to investigate tourists perception towards facility management at popular tourist attraction sites located in Perak. Three locations were defined as a case study: Belum Rainforest Resort, Lenggong Valley, and Masjid Ubudiah Kuala Kangsar, Perak. This research is based on a survey questionnaire where tourists need to rate their experience while visiting the attraction sites. The data were analyzed to determine whether tourists are aware of the implementation of facility management and acknowledge the challenges faced by the facility management team at the case study. The results prove that majority of the tourists are aware and know that it is hard to maintain excellent management of facilities, especially for most visited sites. It is hoped that this study can help facility managers to improve the implementation of facility management, cope with current issues and merge with the current industrial revolution. 2021 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/70827/1/70827.pdf Assessing tourists perception towards facility management at tourism attraction sites in Perak / Nur Ain Nabilah Mohd Dahalan. (2021) [Student Project] <http://terminalib.uitm.edu.my/70827.pdf> (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Study and teaching. Research
Tourist camps, hostels, etc
spellingShingle Study and teaching. Research
Tourist camps, hostels, etc
Mohd Dahalan, Nur Ain Nabilah
Assessing tourists perception towards facility management at tourism attraction sites in Perak / Nur Ain Nabilah Mohd Dahalan
description Facility management was usually designate as unpopular because there is a lack of knowledge regarding the implementation of facility management, even for the well-known business. However, management is a priority for any business. Thus, facility management is considered an essential service regardless of location or business. It helps manage better facilities and maintain excellent services provided in the building and its surroundings. The same goes for the tourism industry, where this industry requires excellent management to enhance the beautifulness of the attraction locations and drive more revenue. Thus, the priority of this study is to investigate tourists perception towards facility management at popular tourist attraction sites located in Perak. Three locations were defined as a case study: Belum Rainforest Resort, Lenggong Valley, and Masjid Ubudiah Kuala Kangsar, Perak. This research is based on a survey questionnaire where tourists need to rate their experience while visiting the attraction sites. The data were analyzed to determine whether tourists are aware of the implementation of facility management and acknowledge the challenges faced by the facility management team at the case study. The results prove that majority of the tourists are aware and know that it is hard to maintain excellent management of facilities, especially for most visited sites. It is hoped that this study can help facility managers to improve the implementation of facility management, cope with current issues and merge with the current industrial revolution.
format Student Project
author Mohd Dahalan, Nur Ain Nabilah
author_facet Mohd Dahalan, Nur Ain Nabilah
author_sort Mohd Dahalan, Nur Ain Nabilah
title Assessing tourists perception towards facility management at tourism attraction sites in Perak / Nur Ain Nabilah Mohd Dahalan
title_short Assessing tourists perception towards facility management at tourism attraction sites in Perak / Nur Ain Nabilah Mohd Dahalan
title_full Assessing tourists perception towards facility management at tourism attraction sites in Perak / Nur Ain Nabilah Mohd Dahalan
title_fullStr Assessing tourists perception towards facility management at tourism attraction sites in Perak / Nur Ain Nabilah Mohd Dahalan
title_full_unstemmed Assessing tourists perception towards facility management at tourism attraction sites in Perak / Nur Ain Nabilah Mohd Dahalan
title_sort assessing tourists perception towards facility management at tourism attraction sites in perak / nur ain nabilah mohd dahalan
publishDate 2021
url https://ir.uitm.edu.my/id/eprint/70827/1/70827.pdf
https://ir.uitm.edu.my/id/eprint/70827/
_version_ 1751540040791490560
score 13.211869

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