Cover Image

Exploring the conflict management process: a case study of the department of labor in Malaysia / Sabiroh Md Sabri, S. K. Musairah and Nurul Diyana Jelani

Conflict is a phenomenon of negative emotional feelings and reactions that arise between parties with different opinions, ideas and views. Conflict in an organization is almost unavoidable. Conflict might happen between an employer and an employee when there is dissatisfaction or disagreement betwee...

Full description

Saved in:
Bibliographic Details
Main Authors: Md Sabri, Sabiroh, Musairah, S. K., Jelani, Nurul Diyana
Format: Article
Language:English
Published: Universiti Teknologi MARA, Perlis 2021
Subjects:
Organizational behavior. Corporate culture
Job satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/69305/1/69305.pdf
https://ir.uitm.edu.my/id/eprint/69305/
https://myjms.mohe.gov.my/index.php/intelek
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.69305
record_format eprints
spelling my.uitm.ir.693052022-11-17T00:06:21Z https://ir.uitm.edu.my/id/eprint/69305/ Exploring the conflict management process: a case study of the department of labor in Malaysia / Sabiroh Md Sabri, S. K. Musairah and Nurul Diyana Jelani Md Sabri, Sabiroh Musairah, S. K. Jelani, Nurul Diyana Organizational behavior. Corporate culture Job satisfaction Conflict is a phenomenon of negative emotional feelings and reactions that arise between parties with different opinions, ideas and views. Conflict in an organization is almost unavoidable. Conflict might happen between an employer and an employee when there is dissatisfaction or disagreement between them towards certain work situation. The employee sometimes does not have a mutual understanding with his employer regarding certain issue until the end. This will lead to the involvement of a third party to help them resolve the problem. In Malaysia, the Labor Department is responsible for managing conflict between an employee and his employer. To ensure that the conflict is being handled effectively and efficiently, it is crucial for the Labor Department to have a set of strategies to help them in the conflict management process. However, our preliminary investigation shows that no standard or specific work process is being used by the department. Every officer used their method in managing the conflict assigned to them. Thus, it caused the department not being efficient in handling the cases. To address this issue, this study explores the process of conflict management carried out and proposed a standard procedure of conflict management that can be used by the Labor Department. This research adopted the qualitative method using a case study approach and aimed to understand the elements involved in the process of conflict management. Data was collected using semi-structured interviews involving five respondents consists of officers in the department. The results of this research have identified nine elements in the conflict management process. Results from this research could be used by the Labor Department in strategizing their method of managing conflict handled by the department. By having a standardized method, officers could handle the task more smoothly, thus increase the efficiency of the department and customer satisfaction and help the department to continue to be competitive and able to serve their customer better in the future. Universiti Teknologi MARA, Perlis 2021-02 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/69305/1/69305.pdf Exploring the conflict management process: a case study of the department of labor in Malaysia / Sabiroh Md Sabri, S. K. Musairah and Nurul Diyana Jelani. (2021) Jurnal Intelek, 16 (1): 2. pp. 7-16. ISSN 2682-9223 https://myjms.mohe.gov.my/index.php/intelek
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Organizational behavior. Corporate culture
Job satisfaction
spellingShingle Organizational behavior. Corporate culture
Job satisfaction
Md Sabri, Sabiroh
Musairah, S. K.
Jelani, Nurul Diyana
Exploring the conflict management process: a case study of the department of labor in Malaysia / Sabiroh Md Sabri, S. K. Musairah and Nurul Diyana Jelani
description Conflict is a phenomenon of negative emotional feelings and reactions that arise between parties with different opinions, ideas and views. Conflict in an organization is almost unavoidable. Conflict might happen between an employer and an employee when there is dissatisfaction or disagreement between them towards certain work situation. The employee sometimes does not have a mutual understanding with his employer regarding certain issue until the end. This will lead to the involvement of a third party to help them resolve the problem. In Malaysia, the Labor Department is responsible for managing conflict between an employee and his employer. To ensure that the conflict is being handled effectively and efficiently, it is crucial for the Labor Department to have a set of strategies to help them in the conflict management process. However, our preliminary investigation shows that no standard or specific work process is being used by the department. Every officer used their method in managing the conflict assigned to them. Thus, it caused the department not being efficient in handling the cases. To address this issue, this study explores the process of conflict management carried out and proposed a standard procedure of conflict management that can be used by the Labor Department. This research adopted the qualitative method using a case study approach and aimed to understand the elements involved in the process of conflict management. Data was collected using semi-structured interviews involving five respondents consists of officers in the department. The results of this research have identified nine elements in the conflict management process. Results from this research could be used by the Labor Department in strategizing their method of managing conflict handled by the department. By having a standardized method, officers could handle the task more smoothly, thus increase the efficiency of the department and customer satisfaction and help the department to continue to be competitive and able to serve their customer better in the future.
format Article
author Md Sabri, Sabiroh
Musairah, S. K.
Jelani, Nurul Diyana
author_facet Md Sabri, Sabiroh
Musairah, S. K.
Jelani, Nurul Diyana
author_sort Md Sabri, Sabiroh
title Exploring the conflict management process: a case study of the department of labor in Malaysia / Sabiroh Md Sabri, S. K. Musairah and Nurul Diyana Jelani
title_short Exploring the conflict management process: a case study of the department of labor in Malaysia / Sabiroh Md Sabri, S. K. Musairah and Nurul Diyana Jelani
title_full Exploring the conflict management process: a case study of the department of labor in Malaysia / Sabiroh Md Sabri, S. K. Musairah and Nurul Diyana Jelani
title_fullStr Exploring the conflict management process: a case study of the department of labor in Malaysia / Sabiroh Md Sabri, S. K. Musairah and Nurul Diyana Jelani
title_full_unstemmed Exploring the conflict management process: a case study of the department of labor in Malaysia / Sabiroh Md Sabri, S. K. Musairah and Nurul Diyana Jelani
title_sort exploring the conflict management process: a case study of the department of labor in malaysia / sabiroh md sabri, s. k. musairah and nurul diyana jelani
publisher Universiti Teknologi MARA, Perlis
publishDate 2021
url https://ir.uitm.edu.my/id/eprint/69305/1/69305.pdf
https://ir.uitm.edu.my/id/eprint/69305/
https://myjms.mohe.gov.my/index.php/intelek
_version_ 1751539944877195264
score 13.211869

Similar Items