The relationship between service quality and customer satisfaction of Islamic banking sector (a case study in Bank Rakyat, Batu Pahat, Johor) / Rizal Hussin
Service quality is an important indicator of customer satisfaction and therefore it has been identified as a key determinant of the intention to use a service. The objective of this paper to identify the relationship of service quality namely compliance, tangibility, reliability, responsiveness, ass...
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| Format: | Student Project |
| Language: | English |
| Published: |
2013
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| Online Access: | https://ir.uitm.edu.my/id/eprint/69267/1/69267.pdf https://ir.uitm.edu.my/id/eprint/69267/ |
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