Satisfaction determinants of airlines industry in Malaysia / Mohd Remie Mohd Johan ... [et al.]
This study provides detailed information on customer satisfaction and decision making on choosing a full-service airline in Malaysia based on the number of complaints lodged to MAVCOM. To ensure the study was done with zero-errors, the information stated in this investigation were acquired from a ta...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA, Perlis
2020
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/69215/1/69215.pdf https://ir.uitm.edu.my/id/eprint/69215/ https://myjms.mohe.gov.my/index.php/intelek |
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