An examination on the customer complaint medium towards customer satisfaction at Sabah Electricity Sdn Bhd Kota Kinabalu / Zahidana Ali
This study was conducted to get a clear understanding on the relationship between complaint mediums and customer satisfaction. The study also aims to identify the most preferred complaint medium by SESB's customers. There are two types of complaint mediums elaborated in this study which are onl...
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| Format: | Student Project |
| Language: | English |
| Published: |
2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/68400/1/68400.pdf https://ir.uitm.edu.my/id/eprint/68400/ |
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