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Customer perception on the adoption of self-service technologies in Klang Valley/ Azlinda Hakim Lokman Hakim, Hairunnisa Mohamad Ibrahim and Pauline Tang Pei Lin

As self-service options have become more widespread, customers' interactions with service workers and technology have changed. Self-service technologies are increasingly valued by customers for their convenience, consistency, and control. Despite their increasing popularity, Malaysian hotels ha...

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Bibliographic Details
Main Authors: Lokman Hakim, Azlinda Hakim, Mohamad Ibrahim, Hairunnisa, Tang, Pauline Pei Lin
Format: Article
Language:English
Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2022
Subjects:
Technological innovations
Market segmentation. Target marketing
Consumer satisfaction
Customer services. Customer relations
Electronic commerce
Online Access:https://ir.uitm.edu.my/id/eprint/68149/1/68149.pdf
https://ir.uitm.edu.my/id/eprint/68149/
https://www.jthca.org/
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https://ir.uitm.edu.my/id/eprint/68149/1/68149.pdf
https://ir.uitm.edu.my/id/eprint/68149/
https://www.jthca.org/

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