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Students’ experiences towards Open and Distance Learning (ODL) service quality in UiTM Puncak Alam/ Nur ‘Aliah Kamarul Azlan ... [et al.]

Open and Distance Learning (ODL) implemented in Malaysia from the pandemic COVID-19 exhibits a gap in the online tertiary education system. Adapting to staying at home while schooling simultaneously during the pandemic stir up the students’ experiences towards the ODL service quality dimensions. Thi...

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Main Authors: Kamarul Azlan, Nur ‘Aliah, Azman, Rafael Amirul, Mohi, Zurinawati, Wan Mohd Azman, Wan Nur Athirah
Format: Article
Language:English
Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2021
Subjects:
Technology. Educational technology
Educational technology
Higher Education
Online Access:https://ir.uitm.edu.my/id/eprint/67573/1/67573.pdf
https://ir.uitm.edu.my/id/eprint/67573/
https://www.jthca.org/
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spelling my.uitm.ir.675732022-10-03T04:10:18Z https://ir.uitm.edu.my/id/eprint/67573/ Students’ experiences towards Open and Distance Learning (ODL) service quality in UiTM Puncak Alam/ Nur ‘Aliah Kamarul Azlan ... [et al.] Kamarul Azlan, Nur ‘Aliah Azman, Rafael Amirul Mohi, Zurinawati Wan Mohd Azman, Wan Nur Athirah Technology. Educational technology Educational technology Higher Education Open and Distance Learning (ODL) implemented in Malaysia from the pandemic COVID-19 exhibits a gap in the online tertiary education system. Adapting to staying at home while schooling simultaneously during the pandemic stir up the students’ experiences towards the ODL service quality dimensions. This study explores five distinct ODL Service Quality Dimensions influencing the students' experiences (i.e., Learning Environment, the Practicality of the ODL Platform, Student-Student Interaction, StudentLecturer Interaction, and the Course Content). The target population are the students of UiTM Puncak Alam Campus. The minimum sample size is 322, following Krejcie and Morgan table based on the 21,000 students enrolled in the semester March-August 2021 in UiTM Puncak Alam. Data was collected from nine faculties in UiTM Puncak Alam Campus adopting the snowball sampling. The items used to measure the constructs were adapted from previous studies and tailored to the setting. Four hundred five completed questionnaires were obtained within two weeks of data collection using google form. The results depict that the hypothesis derived from this study is partially supported due to the unsatisfactory experiences from the respondents of UiTM Puncak Alam Campus participating in this study. In that case, exercising a comprehensive action could mitigate the gap in the education system. Better education experiences will foster a competent graduate for the industry. The befitting skills for a high-quality graduate include adaptability skills, critical thinking, decision-making, and self-sustaining skills. Encapsulate, the responsibility of recovering the gap between ODL Service Quality Dimensions and the Students’ Experiences lies on the students, the family, educators, and the body of knowledge. Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2021-12 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/67573/1/67573.pdf Students’ experiences towards Open and Distance Learning (ODL) service quality in UiTM Puncak Alam/ Nur ‘Aliah Kamarul Azlan ... [et al.]. (2021) Journal of Tourism, Hospitality and Culinary Arts, 13 (2). pp. 127-155. ISSN 1985-8914 ; 2590-3837 https://www.jthca.org/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Technology. Educational technology
Educational technology
Higher Education
spellingShingle Technology. Educational technology
Educational technology
Higher Education
Kamarul Azlan, Nur ‘Aliah
Azman, Rafael Amirul
Mohi, Zurinawati
Wan Mohd Azman, Wan Nur Athirah
Students’ experiences towards Open and Distance Learning (ODL) service quality in UiTM Puncak Alam/ Nur ‘Aliah Kamarul Azlan ... [et al.]
description Open and Distance Learning (ODL) implemented in Malaysia from the pandemic COVID-19 exhibits a gap in the online tertiary education system. Adapting to staying at home while schooling simultaneously during the pandemic stir up the students’ experiences towards the ODL service quality dimensions. This study explores five distinct ODL Service Quality Dimensions influencing the students' experiences (i.e., Learning Environment, the Practicality of the ODL Platform, Student-Student Interaction, StudentLecturer Interaction, and the Course Content). The target population are the students of UiTM Puncak Alam Campus. The minimum sample size is 322, following Krejcie and Morgan table based on the 21,000 students enrolled in the semester March-August 2021 in UiTM Puncak Alam. Data was collected from nine faculties in UiTM Puncak Alam Campus adopting the snowball sampling. The items used to measure the constructs were adapted from previous studies and tailored to the setting. Four hundred five completed questionnaires were obtained within two weeks of data collection using google form. The results depict that the hypothesis derived from this study is partially supported due to the unsatisfactory experiences from the respondents of UiTM Puncak Alam Campus participating in this study. In that case, exercising a comprehensive action could mitigate the gap in the education system. Better education experiences will foster a competent graduate for the industry. The befitting skills for a high-quality graduate include adaptability skills, critical thinking, decision-making, and self-sustaining skills. Encapsulate, the responsibility of recovering the gap between ODL Service Quality Dimensions and the Students’ Experiences lies on the students, the family, educators, and the body of knowledge.
format Article
author Kamarul Azlan, Nur ‘Aliah
Azman, Rafael Amirul
Mohi, Zurinawati
Wan Mohd Azman, Wan Nur Athirah
author_facet Kamarul Azlan, Nur ‘Aliah
Azman, Rafael Amirul
Mohi, Zurinawati
Wan Mohd Azman, Wan Nur Athirah
author_sort Kamarul Azlan, Nur ‘Aliah
title Students’ experiences towards Open and Distance Learning (ODL) service quality in UiTM Puncak Alam/ Nur ‘Aliah Kamarul Azlan ... [et al.]
title_short Students’ experiences towards Open and Distance Learning (ODL) service quality in UiTM Puncak Alam/ Nur ‘Aliah Kamarul Azlan ... [et al.]
title_full Students’ experiences towards Open and Distance Learning (ODL) service quality in UiTM Puncak Alam/ Nur ‘Aliah Kamarul Azlan ... [et al.]
title_fullStr Students’ experiences towards Open and Distance Learning (ODL) service quality in UiTM Puncak Alam/ Nur ‘Aliah Kamarul Azlan ... [et al.]
title_full_unstemmed Students’ experiences towards Open and Distance Learning (ODL) service quality in UiTM Puncak Alam/ Nur ‘Aliah Kamarul Azlan ... [et al.]
title_sort students’ experiences towards open and distance learning (odl) service quality in uitm puncak alam/ nur ‘aliah kamarul azlan ... [et al.]
publisher Faculty of Hotel & Tourism Management, Universiti Teknologi MARA
publishDate 2021
url https://ir.uitm.edu.my/id/eprint/67573/1/67573.pdf
https://ir.uitm.edu.my/id/eprint/67573/
https://www.jthca.org/
_version_ 1746213083502608384
score 13.211869

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