Measuring service quality using servqual model: a study at Planning Department of Bintulu Port Sdn. Bhd / James Nyowep
This survey focused on differences between customers expectation and delivery perceptions as the basis for service quality measurement. In this paper, study on the current customers satisfaction surveys is based on a SERVQUAL scale developed by Parasuraman, Zeithaml and Berry (1988). A Likert-scale...
Saved in:
| Main Author: | |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
2002
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/66503/1/66503.pdf https://ir.uitm.edu.my/id/eprint/66503/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|