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Determinant factors of adoption of Fintech Payment Services in Indonesia using the UTAUT approach / Florentina Kurniasari ... [et al.]

The advancement of digital technology has affected many industries, including digital payment services. The objective of this study was to analyze the adoption of Fintech payment services in Indonesia using the UTAUT theory approach. This study also considered the important role of national culture...

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Main Authors: Kurniasari, Florentina, Tajul Urus, Sharina, Utomo, Prio, Abd Hamid, Nadiah, Jimmy, So Yohannes, Othman, Intan Waheedah
Format: Article
Language:English
Published: Accounting Research Institute (ARI) 2022
Subjects:
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Electronic funds transfers
Government policy. State supervision
Online Access:https://ir.uitm.edu.my/id/eprint/66086/1/66086.pdf
https://ir.uitm.edu.my/id/eprint/66086/
https://apmaj.uitm.edu.my/
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spelling my.uitm.ir.660862022-09-06T00:31:12Z https://ir.uitm.edu.my/id/eprint/66086/ Determinant factors of adoption of Fintech Payment Services in Indonesia using the UTAUT approach / Florentina Kurniasari ... [et al.] Kurniasari, Florentina Tajul Urus, Sharina Utomo, Prio Abd Hamid, Nadiah Jimmy, So Yohannes Othman, Intan Waheedah Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Electronic funds transfers Government policy. State supervision The advancement of digital technology has affected many industries, including digital payment services. The objective of this study was to analyze the adoption of Fintech payment services in Indonesia using the UTAUT theory approach. This study also considered the important role of national culture in strengthening the effect of the social influence variable in creating trust. The study added the government policy variable in strengthening the effect of facilitating a condition in creating trust. The study was conducted by distributing 310 questionnaires to freshly employed graduates who were digital payment services users. Further analysis was conducted with linear multiple regression using IBM SPSS 26. The study found that trust had the highest effect in creating the adoption decision in digital payment services, followed by government policies in strengthening the facilitating conditions. Meanwhile, performance and effort expectancy, social influence and facilitating condition did not have a direct influence on customer trust. Uncertainty avoidance, masculinity and long-term orientation also did not have a strengthening effect of social influence in gaining trust. Accounting Research Institute (ARI) 2022-04 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/66086/1/66086.pdf Determinant factors of adoption of Fintech Payment Services in Indonesia using the UTAUT approach / Florentina Kurniasari ... [et al.]. (2022) Asian-Pacific Management Accounting Journal, 17 (1): 4. pp. 97-125. ISSN 2550-1631 https://apmaj.uitm.edu.my/ 10.24191/APMAJ.V17i1-04 10.24191/APMAJ.V17i1-04 10.24191/APMAJ.V17i1-04
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Electronic funds transfers
Government policy. State supervision
spellingShingle Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Electronic funds transfers
Government policy. State supervision
Kurniasari, Florentina
Tajul Urus, Sharina
Utomo, Prio
Abd Hamid, Nadiah
Jimmy, So Yohannes
Othman, Intan Waheedah
Determinant factors of adoption of Fintech Payment Services in Indonesia using the UTAUT approach / Florentina Kurniasari ... [et al.]
description The advancement of digital technology has affected many industries, including digital payment services. The objective of this study was to analyze the adoption of Fintech payment services in Indonesia using the UTAUT theory approach. This study also considered the important role of national culture in strengthening the effect of the social influence variable in creating trust. The study added the government policy variable in strengthening the effect of facilitating a condition in creating trust. The study was conducted by distributing 310 questionnaires to freshly employed graduates who were digital payment services users. Further analysis was conducted with linear multiple regression using IBM SPSS 26. The study found that trust had the highest effect in creating the adoption decision in digital payment services, followed by government policies in strengthening the facilitating conditions. Meanwhile, performance and effort expectancy, social influence and facilitating condition did not have a direct influence on customer trust. Uncertainty avoidance, masculinity and long-term orientation also did not have a strengthening effect of social influence in gaining trust.
format Article
author Kurniasari, Florentina
Tajul Urus, Sharina
Utomo, Prio
Abd Hamid, Nadiah
Jimmy, So Yohannes
Othman, Intan Waheedah
author_facet Kurniasari, Florentina
Tajul Urus, Sharina
Utomo, Prio
Abd Hamid, Nadiah
Jimmy, So Yohannes
Othman, Intan Waheedah
author_sort Kurniasari, Florentina
title Determinant factors of adoption of Fintech Payment Services in Indonesia using the UTAUT approach / Florentina Kurniasari ... [et al.]
title_short Determinant factors of adoption of Fintech Payment Services in Indonesia using the UTAUT approach / Florentina Kurniasari ... [et al.]
title_full Determinant factors of adoption of Fintech Payment Services in Indonesia using the UTAUT approach / Florentina Kurniasari ... [et al.]
title_fullStr Determinant factors of adoption of Fintech Payment Services in Indonesia using the UTAUT approach / Florentina Kurniasari ... [et al.]
title_full_unstemmed Determinant factors of adoption of Fintech Payment Services in Indonesia using the UTAUT approach / Florentina Kurniasari ... [et al.]
title_sort determinant factors of adoption of fintech payment services in indonesia using the utaut approach / florentina kurniasari ... [et al.]
publisher Accounting Research Institute (ARI)
publishDate 2022
url https://ir.uitm.edu.my/id/eprint/66086/1/66086.pdf
https://ir.uitm.edu.my/id/eprint/66086/
https://apmaj.uitm.edu.my/
_version_ 1744357253604966400
score 13.211869

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