Staff View: Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely

Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely

The technology has helped humankind to live such a better life than the past years. A lot of processes can be done quickly, saves money and time. The world that we lived now has improved in almost everything. Banking system has also done a lot of improvements including implementing Internet banking...

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Main Author:	Rosely, Nur Rasyina
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Electronic funds transfers
Online Access:	https://ir.uitm.edu.my/id/eprint/64982/1/64982.pdf https://ir.uitm.edu.my/id/eprint/64982/
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record_format	eprints
spelling	my.uitm.ir.649822023-01-20T00:19:44Z https://ir.uitm.edu.my/id/eprint/64982/ Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely Rosely, Nur Rasyina Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Electronic funds transfers The technology has helped humankind to live such a better life than the past years. A lot of processes can be done quickly, saves money and time. The world that we lived now has improved in almost everything. Banking system has also done a lot of improvements including implementing Internet banking and also mobile banking. Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks worldwide. Studies shows that number of people using mobile banking is expected to increase. Basically, the objective of this study is to identify the relationship between components of IS Success Model towards Trust and also to identify the influence of user segments (Gender, Age, and Educational Level) towards the relationship between the components of IS Model. Trust in Mobile Banking will be measured by four other variables in the study which are Information Quality, System Quality, Perceived Usefulness, End-User Satisfaction. In other words, constructs that leads to Trust in Mobile Banking consist of four. This study used quantitative approach and the results of the questionnaire were analyzed using IBM SPSS Version 23 statistical tool. There are very few studies that used DeLone and McLean IS Success in Malaysia, especially in mobile banking studies. A set of questionnaire were distributed in UiTM Shah Alam by testing the DeLone and McLean IS Success in a small scope. In order to conduct the study, the researcher used convenience sampling, means anyone who is available to provide the data without having any criteria in order to be the respondent for this study. There are 146 respondents that participated in this study. The outcome may help bank industry to make as a guide to design Trust in Mobile Banking, as well as it will give an insights of the components that leads to Trust based on demographic background. The findings of this study imply that DeLone and McLean IS Success can be used to analyze Trust in Mobile Banking, and it shows that the effect of demographic background such as Gender, Age and Educational Level does not play an important role in Trust in Mobile Banking. 2017 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/64982/1/64982.pdf Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely. (2017) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Electronic funds transfers
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Electronic funds transfers Rosely, Nur Rasyina Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely
description	The technology has helped humankind to live such a better life than the past years. A lot of processes can be done quickly, saves money and time. The world that we lived now has improved in almost everything. Banking system has also done a lot of improvements including implementing Internet banking and also mobile banking. Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks worldwide. Studies shows that number of people using mobile banking is expected to increase. Basically, the objective of this study is to identify the relationship between components of IS Success Model towards Trust and also to identify the influence of user segments (Gender, Age, and Educational Level) towards the relationship between the components of IS Model. Trust in Mobile Banking will be measured by four other variables in the study which are Information Quality, System Quality, Perceived Usefulness, End-User Satisfaction. In other words, constructs that leads to Trust in Mobile Banking consist of four. This study used quantitative approach and the results of the questionnaire were analyzed using IBM SPSS Version 23 statistical tool. There are very few studies that used DeLone and McLean IS Success in Malaysia, especially in mobile banking studies. A set of questionnaire were distributed in UiTM Shah Alam by testing the DeLone and McLean IS Success in a small scope. In order to conduct the study, the researcher used convenience sampling, means anyone who is available to provide the data without having any criteria in order to be the respondent for this study. There are 146 respondents that participated in this study. The outcome may help bank industry to make as a guide to design Trust in Mobile Banking, as well as it will give an insights of the components that leads to Trust based on demographic background. The findings of this study imply that DeLone and McLean IS Success can be used to analyze Trust in Mobile Banking, and it shows that the effect of demographic background such as Gender, Age and Educational Level does not play an important role in Trust in Mobile Banking.
format	Thesis
author	Rosely, Nur Rasyina
author_facet	Rosely, Nur Rasyina
author_sort	Rosely, Nur Rasyina
title	Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely
title_short	Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely
title_full	Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely
title_fullStr	Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely
title_full_unstemmed	Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely
title_sort	evaluating trust in mobile banking using delone and mclean information systems (is) success model / nur rasyina rosely
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/64982/1/64982.pdf https://ir.uitm.edu.my/id/eprint/64982/
_version_	1755876018747342848
score	13.211869

Evaluating trust in mobile banking using DeLone and McLean information systems (IS) success model / Nur Rasyina Rosely

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