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Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani

e- Services is becomes a required system in organisations nowadays. This e-Service system can help the organisation to deliver their services in a better way. Hence, Universiti Tun Hussein Onn Malaysia (UTHM) is applying the Total Campus Integrated System (TCIS) as their e-Service application. With...

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Main Author: Mohamed Ali @ Md Hani, Mohd Hatta
Format: Thesis
Language:English
Published: 2012
Subjects:
Consumer satisfaction
Computers in education. Information technology
Online Access:https://ir.uitm.edu.my/id/eprint/64619/1/64619.pdf
https://ir.uitm.edu.my/id/eprint/64619/
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spelling my.uitm.ir.646192023-05-17T03:21:23Z https://ir.uitm.edu.my/id/eprint/64619/ Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani Mohamed Ali @ Md Hani, Mohd Hatta Consumer satisfaction Computers in education. Information technology e- Services is becomes a required system in organisations nowadays. This e-Service system can help the organisation to deliver their services in a better way. Hence, Universiti Tun Hussein Onn Malaysia (UTHM) is applying the Total Campus Integrated System (TCIS) as their e-Service application. With the objective to penetrate quality of service in the administrative services in the university. However, whether this implementation and the transformation that have been made cater the user satisfaction? Does it give an impact to the service quality? This issued is related with the customer satisfaction and this study is to evaluate the user satisfaction and perception towards the TCIS. User satisfaction is believed to have an impact in term of service quality. Therefore the effort on better understanding the co- related between service quality and user satisfaction must be done. Preliminary research has shown that TCIS is not yet being evaluated. With the 11 critical success factor and 7 demographic profile, adopted from user satisfaction model by (Bailey and Pearson, 1983; Doll and Torkzadeh, 1988; Yoo and Donthu, 2001; Yang, et al., 2005), Sugianto and Tojib, (2006) Wixom and Todd (2005) and Ong et al. (2009), a model of user satisfaction evaluation assessment for TCIS has been introduced. 400 staff was randomly selected to participate in the research. The results were revised and revalidate to understand the user satisfaction. Recommendations were provided after the level of satisfaction has been identified. It is believed by the recommendation that will be provide it will help the development team to understand about the staff perception, trend and behaviour. Furthermore, this will also help to improve the quality of the system and enhance the University Tun Hussein Onn Malaysia in developing best practice of e-Service portal and enhancing the user satisfactions. 2012 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/64619/1/64619.pdf Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani. (2012) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Computers in education. Information technology
spellingShingle Consumer satisfaction
Computers in education. Information technology
Mohamed Ali @ Md Hani, Mohd Hatta
Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
description e- Services is becomes a required system in organisations nowadays. This e-Service system can help the organisation to deliver their services in a better way. Hence, Universiti Tun Hussein Onn Malaysia (UTHM) is applying the Total Campus Integrated System (TCIS) as their e-Service application. With the objective to penetrate quality of service in the administrative services in the university. However, whether this implementation and the transformation that have been made cater the user satisfaction? Does it give an impact to the service quality? This issued is related with the customer satisfaction and this study is to evaluate the user satisfaction and perception towards the TCIS. User satisfaction is believed to have an impact in term of service quality. Therefore the effort on better understanding the co- related between service quality and user satisfaction must be done. Preliminary research has shown that TCIS is not yet being evaluated. With the 11 critical success factor and 7 demographic profile, adopted from user satisfaction model by (Bailey and Pearson, 1983; Doll and Torkzadeh, 1988; Yoo and Donthu, 2001; Yang, et al., 2005), Sugianto and Tojib, (2006) Wixom and Todd (2005) and Ong et al. (2009), a model of user satisfaction evaluation assessment for TCIS has been introduced. 400 staff was randomly selected to participate in the research. The results were revised and revalidate to understand the user satisfaction. Recommendations were provided after the level of satisfaction has been identified. It is believed by the recommendation that will be provide it will help the development team to understand about the staff perception, trend and behaviour. Furthermore, this will also help to improve the quality of the system and enhance the University Tun Hussein Onn Malaysia in developing best practice of e-Service portal and enhancing the user satisfactions.
format Thesis
author Mohamed Ali @ Md Hani, Mohd Hatta
author_facet Mohamed Ali @ Md Hani, Mohd Hatta
author_sort Mohamed Ali @ Md Hani, Mohd Hatta
title Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
title_short Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
title_full Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
title_fullStr Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
title_full_unstemmed Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani
title_sort evaluating user satisfaction of universiti tun hussein onn malaysia total campus integrated system (tcis) / mohd hatta mohamed ali @ md hani
publishDate 2012
url https://ir.uitm.edu.my/id/eprint/64619/1/64619.pdf
https://ir.uitm.edu.my/id/eprint/64619/
_version_ 1768011492387454976
score 13.211869

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