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Usability evaluation on user satisfaction of Human Resource Management System in Universiti Teknologi MARA Shah Alam / Nurziliana Nor'Akasah

An HRMS (Human Resource Management System) is a combination of systems and processes that connect human resource management and information technology through HR software. Many HR professionals are choosing a HRMS to handle all their HR activities electronically. In University Teknologi MARA, one of...

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Main Author: Nor'Akasah, Nurziliana
Format: Thesis
Language:English
Published: 2016
Online Access:https://ir.uitm.edu.my/id/eprint/64411/1/64411.PDF
https://ir.uitm.edu.my/id/eprint/64411/
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spelling my.uitm.ir.644112023-08-29T07:32:37Z https://ir.uitm.edu.my/id/eprint/64411/ Usability evaluation on user satisfaction of Human Resource Management System in Universiti Teknologi MARA Shah Alam / Nurziliana Nor'Akasah Nor'Akasah, Nurziliana An HRMS (Human Resource Management System) is a combination of systems and processes that connect human resource management and information technology through HR software. Many HR professionals are choosing a HRMS to handle all their HR activities electronically. In University Teknologi MARA, one of the HRMS that has been used known as I-Staff Portal. I-Staff Portal becomes the most essential part in distributing, storing, and retrieving human resource information. It helps organization to optimize the value of information for easy access and usage for any organization's purposes. The implementation of the system should be useful to the users besides providing valuable data for organization management. However, ever since the implementation of the HRMS, its user-friendly scale has never been measured. Basically user satisfaction is an important element that needs to be measured because it will contribute a measurement on overall user experience, such as the elements in design, navigation and ease of use. Hence, this research attempts to study the HRMS by analyzing the usability problems and issues related to the system. Understanding the issues on the HRMS is important because it will lead to future improvements of the system. Three methods of evaluations have been used to fulfill the needs of the study, which are interview, questionnaire and user testing where End-User Computing Satisfaction (EUCS) and Website User Satisfaction (WUS)instruments have been included in the questionnaire. This study applies stratified random sampling. The results have been identified in problem statement which consists of six usability issues in HRMS and they were small font size, too many words and details, low utilization of icon, inappropriate font colour for active inputs, unused menus and submenus, and details of dashboard function that was not provided. 2016 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/64411/1/64411.PDF Usability evaluation on user satisfaction of Human Resource Management System in Universiti Teknologi MARA Shah Alam / Nurziliana Nor'Akasah. (2016) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description An HRMS (Human Resource Management System) is a combination of systems and processes that connect human resource management and information technology through HR software. Many HR professionals are choosing a HRMS to handle all their HR activities electronically. In University Teknologi MARA, one of the HRMS that has been used known as I-Staff Portal. I-Staff Portal becomes the most essential part in distributing, storing, and retrieving human resource information. It helps organization to optimize the value of information for easy access and usage for any organization's purposes. The implementation of the system should be useful to the users besides providing valuable data for organization management. However, ever since the implementation of the HRMS, its user-friendly scale has never been measured. Basically user satisfaction is an important element that needs to be measured because it will contribute a measurement on overall user experience, such as the elements in design, navigation and ease of use. Hence, this research attempts to study the HRMS by analyzing the usability problems and issues related to the system. Understanding the issues on the HRMS is important because it will lead to future improvements of the system. Three methods of evaluations have been used to fulfill the needs of the study, which are interview, questionnaire and user testing where End-User Computing Satisfaction (EUCS) and Website User Satisfaction (WUS)instruments have been included in the questionnaire. This study applies stratified random sampling. The results have been identified in problem statement which consists of six usability issues in HRMS and they were small font size, too many words and details, low utilization of icon, inappropriate font colour for active inputs, unused menus and submenus, and details of dashboard function that was not provided.
format Thesis
author Nor'Akasah, Nurziliana
spellingShingle Nor'Akasah, Nurziliana
Usability evaluation on user satisfaction of Human Resource Management System in Universiti Teknologi MARA Shah Alam / Nurziliana Nor'Akasah
author_facet Nor'Akasah, Nurziliana
author_sort Nor'Akasah, Nurziliana
title Usability evaluation on user satisfaction of Human Resource Management System in Universiti Teknologi MARA Shah Alam / Nurziliana Nor'Akasah
title_short Usability evaluation on user satisfaction of Human Resource Management System in Universiti Teknologi MARA Shah Alam / Nurziliana Nor'Akasah
title_full Usability evaluation on user satisfaction of Human Resource Management System in Universiti Teknologi MARA Shah Alam / Nurziliana Nor'Akasah
title_fullStr Usability evaluation on user satisfaction of Human Resource Management System in Universiti Teknologi MARA Shah Alam / Nurziliana Nor'Akasah
title_full_unstemmed Usability evaluation on user satisfaction of Human Resource Management System in Universiti Teknologi MARA Shah Alam / Nurziliana Nor'Akasah
title_sort usability evaluation on user satisfaction of human resource management system in universiti teknologi mara shah alam / nurziliana nor'akasah
publishDate 2016
url https://ir.uitm.edu.my/id/eprint/64411/1/64411.PDF
https://ir.uitm.edu.my/id/eprint/64411/
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score 13.211869

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