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Efficiency of IT Service Management System (ITSMS) implementation: a case study of Multimedia University IT service division / Wan Mohd Norazmizam Wan Zakaria

This research paper aims to evaluate the efficiency of the implementation IT Service Management System (ITSMS). To gather the information from the user and staff, this survey had conducted questionnaire sessions. The questionnaire had been distributed to 3 levels of people that are involved in this...

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Main Author: Wan Zakaria, Wan Mohd Norazmizam
Format: Thesis
Language:English
Published: 2012
Subjects:
Information technology. Information society
Online Access:https://ir.uitm.edu.my/id/eprint/64276/1/64276.pdf
https://ir.uitm.edu.my/id/eprint/64276/
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id my.uitm.ir.64276
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spelling my.uitm.ir.642762022-09-05T13:45:27Z https://ir.uitm.edu.my/id/eprint/64276/ Efficiency of IT Service Management System (ITSMS) implementation: a case study of Multimedia University IT service division / Wan Mohd Norazmizam Wan Zakaria Wan Zakaria, Wan Mohd Norazmizam Information technology. Information society This research paper aims to evaluate the efficiency of the implementation IT Service Management System (ITSMS). To gather the information from the user and staff, this survey had conducted questionnaire sessions. The questionnaire had been distributed to 3 levels of people that are involved in this system which is IT Service Division (ITSD) staff, IT Service Management System (ITSMS) person in charge including service desk personnel and manager of each specific module and user itself. Based on survey of 60 candidates which is 20 candidates for each level, this survey will have an assumption of the efficiency of IT Service Management System (ITSMS). The results would be useful for the Multimedia University IT Service Division (ITSD) in order to improve the services delivered to the users. Based on that result this survey can also identify the reason that is causing the Service Level Agreement (SLA) breach. After finalizing those issues I will come out with the recommendations that can be used to make the process of IT Service Management System (ITSMS) works smoothly and also easy for the user. At the same time it will help to avoid from the Service Level Agreement (SLA) breach. 2012 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/64276/1/64276.pdf Efficiency of IT Service Management System (ITSMS) implementation: a case study of Multimedia University IT service division / Wan Mohd Norazmizam Wan Zakaria. (2012) Masters thesis, thesis, Universiti Teknologi MARA.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Information technology. Information society
spellingShingle Information technology. Information society
Wan Zakaria, Wan Mohd Norazmizam
Efficiency of IT Service Management System (ITSMS) implementation: a case study of Multimedia University IT service division / Wan Mohd Norazmizam Wan Zakaria
description This research paper aims to evaluate the efficiency of the implementation IT Service Management System (ITSMS). To gather the information from the user and staff, this survey had conducted questionnaire sessions. The questionnaire had been distributed to 3 levels of people that are involved in this system which is IT Service Division (ITSD) staff, IT Service Management System (ITSMS) person in charge including service desk personnel and manager of each specific module and user itself. Based on survey of 60 candidates which is 20 candidates for each level, this survey will have an assumption of the efficiency of IT Service Management System (ITSMS). The results would be useful for the Multimedia University IT Service Division (ITSD) in order to improve the services delivered to the users. Based on that result this survey can also identify the reason that is causing the Service Level Agreement (SLA) breach. After finalizing those issues I will come out with the recommendations that can be used to make the process of IT Service Management System (ITSMS) works smoothly and also easy for the user. At the same time it will help to avoid from the Service Level Agreement (SLA) breach.
format Thesis
author Wan Zakaria, Wan Mohd Norazmizam
author_facet Wan Zakaria, Wan Mohd Norazmizam
author_sort Wan Zakaria, Wan Mohd Norazmizam
title Efficiency of IT Service Management System (ITSMS) implementation: a case study of Multimedia University IT service division / Wan Mohd Norazmizam Wan Zakaria
title_short Efficiency of IT Service Management System (ITSMS) implementation: a case study of Multimedia University IT service division / Wan Mohd Norazmizam Wan Zakaria
title_full Efficiency of IT Service Management System (ITSMS) implementation: a case study of Multimedia University IT service division / Wan Mohd Norazmizam Wan Zakaria
title_fullStr Efficiency of IT Service Management System (ITSMS) implementation: a case study of Multimedia University IT service division / Wan Mohd Norazmizam Wan Zakaria
title_full_unstemmed Efficiency of IT Service Management System (ITSMS) implementation: a case study of Multimedia University IT service division / Wan Mohd Norazmizam Wan Zakaria
title_sort efficiency of it service management system (itsms) implementation: a case study of multimedia university it service division / wan mohd norazmizam wan zakaria
publishDate 2012
url https://ir.uitm.edu.my/id/eprint/64276/1/64276.pdf
https://ir.uitm.edu.my/id/eprint/64276/
_version_ 1744357222053314560
score 13.211869

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