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Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman

Food court is one of the activities business that brings a lot of business opportunities especially for small traders. There is a growing need and demand in food beverage service in Malaysia. The purpose of the dissertation is to describe the research methods used for studying on facilities provided...

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Main Author: Misman, Norani
Format: Thesis
Language:English
Published: 2013
Subjects:
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/63547/1/63547.pdf
https://ir.uitm.edu.my/id/eprint/63547/
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spelling my.uitm.ir.635472022-07-06T08:26:54Z https://ir.uitm.edu.my/id/eprint/63547/ Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman Misman, Norani Consumer satisfaction Food court is one of the activities business that brings a lot of business opportunities especially for small traders. There is a growing need and demand in food beverage service in Malaysia. The purpose of the dissertation is to describe the research methods used for studying on facilities provided at food court with conformity to Food Hygiene Regulations 2009 and Food Act 1983 (Ammendment 2006). The study focuses on the Shah Alam area only in order to limit the scope of the study.To support this research, 3 numbers of food courts are selected as the sampling of the research. The research has its own specific aim and objectives which are to be achieved in the end of the research. The aim of the research is to establish factors that can be learned in food court design based on customers part of view and current conditioned of food court. The first objectives of this research is to identify the types of customers facilities provided that commonly used at food court.Next, to examined the satisfaction level of customers towards facilities provided at food court in Shah Alam. Last but not least, to evaluate the current conditioned of the food court building at Shah Alam. The data collection method of the research are observation, interview.questionnaire and checklist. Each of data collection method will explained the research sample,objectives, instruments and how to analyzed the data. Bar charitable and graph are the diagrams that show the data analysis result for facilities in each case studies. From the findings, the author hopes that the research would give clear perception to the reader about the food court building condition and the satisfaction level by customers towards facilities provided in each food court. Last but not least, the conclusion from the research findings and recommendations for future improvements of food court facilities. 2013-01 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/63547/1/63547.pdf Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman. (2013) Degree thesis, thesis, Universiti Teknologi MARA.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
spellingShingle Consumer satisfaction
Misman, Norani
Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman
description Food court is one of the activities business that brings a lot of business opportunities especially for small traders. There is a growing need and demand in food beverage service in Malaysia. The purpose of the dissertation is to describe the research methods used for studying on facilities provided at food court with conformity to Food Hygiene Regulations 2009 and Food Act 1983 (Ammendment 2006). The study focuses on the Shah Alam area only in order to limit the scope of the study.To support this research, 3 numbers of food courts are selected as the sampling of the research. The research has its own specific aim and objectives which are to be achieved in the end of the research. The aim of the research is to establish factors that can be learned in food court design based on customers part of view and current conditioned of food court. The first objectives of this research is to identify the types of customers facilities provided that commonly used at food court.Next, to examined the satisfaction level of customers towards facilities provided at food court in Shah Alam. Last but not least, to evaluate the current conditioned of the food court building at Shah Alam. The data collection method of the research are observation, interview.questionnaire and checklist. Each of data collection method will explained the research sample,objectives, instruments and how to analyzed the data. Bar charitable and graph are the diagrams that show the data analysis result for facilities in each case studies. From the findings, the author hopes that the research would give clear perception to the reader about the food court building condition and the satisfaction level by customers towards facilities provided in each food court. Last but not least, the conclusion from the research findings and recommendations for future improvements of food court facilities.
format Thesis
author Misman, Norani
author_facet Misman, Norani
author_sort Misman, Norani
title Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman
title_short Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman
title_full Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman
title_fullStr Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman
title_full_unstemmed Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman
title_sort customer's satisfaction with the facilities provided at food court in shah alam / norani misman
publishDate 2013
url https://ir.uitm.edu.my/id/eprint/63547/1/63547.pdf
https://ir.uitm.edu.my/id/eprint/63547/
_version_ 1738514028146196480
score 13.211869

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