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Evaluation of e-government (PBT) portal based on usability design / Siti Norbaya Ahmad Najib

Government portal is one the media that will relate between the government and the citizen. But to make it ease of use to the citizen, the government needs to design the portal that will consist of point of view for the user. In this paper, the research will focus on the design that be implemented i...

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Main Author: Ahmad Najib, Siti Norbaya
Format: Thesis
Language:English
Published: 2014
Online Access:https://ir.uitm.edu.my/id/eprint/63317/1/63317.PDF
https://ir.uitm.edu.my/id/eprint/63317/
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spelling my.uitm.ir.633172023-11-06T03:39:00Z https://ir.uitm.edu.my/id/eprint/63317/ Evaluation of e-government (PBT) portal based on usability design / Siti Norbaya Ahmad Najib Ahmad Najib, Siti Norbaya Government portal is one the media that will relate between the government and the citizen. But to make it ease of use to the citizen, the government needs to design the portal that will consist of point of view for the user. In this paper, the research will focus on the design that be implemented in Pihak Berkuasa Tempatan (PBT) portal and find out the issue that's been occurring during using the portal. To collect all the data, there are two methods that have been used, First is by conducting an interview by using one software called Morae which it capture all the movement and face impression during using the three portals. The other method is utilizing a checklist prepared by an expert to go over a certain partial. All the result of this method will be analyzed and discuss the output and the impact of the design to the citizen. The primary aim of this research paper is to identify the usability problem in PBT's Portal and the lack of a design issue. Besides that, evaluate the design factor in current portal and proposed a suitable guideline to the designer is the final result for this research. Even though this research has successfully met the objective, but for future work it will recommend to provide a prototype that consist all the result in finding and act as a guideline to the designer in the future. 2014 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/63317/1/63317.PDF Evaluation of e-government (PBT) portal based on usability design / Siti Norbaya Ahmad Najib. (2014) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description Government portal is one the media that will relate between the government and the citizen. But to make it ease of use to the citizen, the government needs to design the portal that will consist of point of view for the user. In this paper, the research will focus on the design that be implemented in Pihak Berkuasa Tempatan (PBT) portal and find out the issue that's been occurring during using the portal. To collect all the data, there are two methods that have been used, First is by conducting an interview by using one software called Morae which it capture all the movement and face impression during using the three portals. The other method is utilizing a checklist prepared by an expert to go over a certain partial. All the result of this method will be analyzed and discuss the output and the impact of the design to the citizen. The primary aim of this research paper is to identify the usability problem in PBT's Portal and the lack of a design issue. Besides that, evaluate the design factor in current portal and proposed a suitable guideline to the designer is the final result for this research. Even though this research has successfully met the objective, but for future work it will recommend to provide a prototype that consist all the result in finding and act as a guideline to the designer in the future.
format Thesis
author Ahmad Najib, Siti Norbaya
spellingShingle Ahmad Najib, Siti Norbaya
Evaluation of e-government (PBT) portal based on usability design / Siti Norbaya Ahmad Najib
author_facet Ahmad Najib, Siti Norbaya
author_sort Ahmad Najib, Siti Norbaya
title Evaluation of e-government (PBT) portal based on usability design / Siti Norbaya Ahmad Najib
title_short Evaluation of e-government (PBT) portal based on usability design / Siti Norbaya Ahmad Najib
title_full Evaluation of e-government (PBT) portal based on usability design / Siti Norbaya Ahmad Najib
title_fullStr Evaluation of e-government (PBT) portal based on usability design / Siti Norbaya Ahmad Najib
title_full_unstemmed Evaluation of e-government (PBT) portal based on usability design / Siti Norbaya Ahmad Najib
title_sort evaluation of e-government (pbt) portal based on usability design / siti norbaya ahmad najib
publishDate 2014
url https://ir.uitm.edu.my/id/eprint/63317/1/63317.PDF
https://ir.uitm.edu.my/id/eprint/63317/
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score 13.211869

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