A study on gap analysis in automotive industries towards service quality in EESB / Auni Salbiah Razali
This research was conducted to identify the gap analysis in automotive industries towards service quality. The background of company is doing service in automotive industries such as sealant and adhesive. The problem statement is the attitude of the employees of the organization in EESB makes custom...
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| Format: | Student Project |
| Language: | English |
| Published: |
2014
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| Online Access: | https://ir.uitm.edu.my/id/eprint/62105/1/62105.pdf https://ir.uitm.edu.my/id/eprint/62105/ |
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