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The relationship between intrinsic rewards and affective commitment among support staff in Philea Resort & Spa And Puteri Resort at Ayer Keroh, Melaka/ Nur Hanum Mohd Latiff

The aim of this study is to identify the relationship between intrinsic rewards and affective commitment among support staff in Hospitality at Ayer Keroh, Melaka. The specific of the study were as follows: to measure the level of agreement received intrinsic rewards among support staff in Hospitalit...

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Main Author: Mohd Latiff, Nur Hanum
Format: Student Project
Language:English
Published: 2017
Subjects:
Indexes (General)
Data processing. Including SPSS
Organizational effectiveness. Performance measurement
Support services
Incentives. Incentive awards
Online Access:https://ir.uitm.edu.my/id/eprint/61277/1/61277.pdf
https://ir.uitm.edu.my/id/eprint/61277/
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spelling my.uitm.ir.612772022-06-09T07:53:26Z https://ir.uitm.edu.my/id/eprint/61277/ The relationship between intrinsic rewards and affective commitment among support staff in Philea Resort & Spa And Puteri Resort at Ayer Keroh, Melaka/ Nur Hanum Mohd Latiff Mohd Latiff, Nur Hanum Indexes (General) Data processing. Including SPSS Organizational effectiveness. Performance measurement Support services Incentives. Incentive awards The aim of this study is to identify the relationship between intrinsic rewards and affective commitment among support staff in Hospitality at Ayer Keroh, Melaka. The specific of the study were as follows: to measure the level of agreement received intrinsic rewards among support staff in Hospitality at Ayer Keroh, Melaka; to identify the relationship between intrinsic rewards and affective commitment among support staff in Hospitality at Ayer Keroh, Melaka. By using Social Exchange Theory (SET), the relationship between intrinsic rewards and affective commitment was examined. The sample size of the study comprised 152 support staff working within two (2) hotel at Ayer Keroh, Melaka which are Philea Resort & Spa and Puteri Resort. Data was collected using the questionnaire method. The questionnaire included items about demographic, intrinsic rewards (recognition, promotion and feedback) and affective commitment. The data obtained was processed using the Statistical Package for Social Science (SPSS) and was analysed using descriptive analysis. The analysed data was presented using table and figures. In addition, results indicated that there was an agreement level on received intrinsic rewards; feedback among support staff in hospitality with mean 3.5921, (r=.76983) and highest significant positive relationship between intrinsic rewards; promotion and affective commitment (r= .845**). As a conclusion, a correlation analysis that was conducted found significant relationship and impact between the three independent variables and one dependent variables. In recommendation, top management in organization should encourage employees to participate in decision making and to implement an employee suggestion collection. 2017-06 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/61277/1/61277.pdf The relationship between intrinsic rewards and affective commitment among support staff in Philea Resort & Spa And Puteri Resort at Ayer Keroh, Melaka/ Nur Hanum Mohd Latiff. (2017) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Indexes (General)
Data processing. Including SPSS
Organizational effectiveness. Performance measurement
Support services
Incentives. Incentive awards
spellingShingle Indexes (General)
Data processing. Including SPSS
Organizational effectiveness. Performance measurement
Support services
Incentives. Incentive awards
Mohd Latiff, Nur Hanum
The relationship between intrinsic rewards and affective commitment among support staff in Philea Resort & Spa And Puteri Resort at Ayer Keroh, Melaka/ Nur Hanum Mohd Latiff
description The aim of this study is to identify the relationship between intrinsic rewards and affective commitment among support staff in Hospitality at Ayer Keroh, Melaka. The specific of the study were as follows: to measure the level of agreement received intrinsic rewards among support staff in Hospitality at Ayer Keroh, Melaka; to identify the relationship between intrinsic rewards and affective commitment among support staff in Hospitality at Ayer Keroh, Melaka. By using Social Exchange Theory (SET), the relationship between intrinsic rewards and affective commitment was examined. The sample size of the study comprised 152 support staff working within two (2) hotel at Ayer Keroh, Melaka which are Philea Resort & Spa and Puteri Resort. Data was collected using the questionnaire method. The questionnaire included items about demographic, intrinsic rewards (recognition, promotion and feedback) and affective commitment. The data obtained was processed using the Statistical Package for Social Science (SPSS) and was analysed using descriptive analysis. The analysed data was presented using table and figures. In addition, results indicated that there was an agreement level on received intrinsic rewards; feedback among support staff in hospitality with mean 3.5921, (r=.76983) and highest significant positive relationship between intrinsic rewards; promotion and affective commitment (r= .845**). As a conclusion, a correlation analysis that was conducted found significant relationship and impact between the three independent variables and one dependent variables. In recommendation, top management in organization should encourage employees to participate in decision making and to implement an employee suggestion collection.
format Student Project
author Mohd Latiff, Nur Hanum
author_facet Mohd Latiff, Nur Hanum
author_sort Mohd Latiff, Nur Hanum
title The relationship between intrinsic rewards and affective commitment among support staff in Philea Resort & Spa And Puteri Resort at Ayer Keroh, Melaka/ Nur Hanum Mohd Latiff
title_short The relationship between intrinsic rewards and affective commitment among support staff in Philea Resort & Spa And Puteri Resort at Ayer Keroh, Melaka/ Nur Hanum Mohd Latiff
title_full The relationship between intrinsic rewards and affective commitment among support staff in Philea Resort & Spa And Puteri Resort at Ayer Keroh, Melaka/ Nur Hanum Mohd Latiff
title_fullStr The relationship between intrinsic rewards and affective commitment among support staff in Philea Resort & Spa And Puteri Resort at Ayer Keroh, Melaka/ Nur Hanum Mohd Latiff
title_full_unstemmed The relationship between intrinsic rewards and affective commitment among support staff in Philea Resort & Spa And Puteri Resort at Ayer Keroh, Melaka/ Nur Hanum Mohd Latiff
title_sort relationship between intrinsic rewards and affective commitment among support staff in philea resort & spa and puteri resort at ayer keroh, melaka/ nur hanum mohd latiff
publishDate 2017
url https://ir.uitm.edu.my/id/eprint/61277/1/61277.pdf
https://ir.uitm.edu.my/id/eprint/61277/
_version_ 1735389694437359616
score 13.211869

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