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Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi

This paper draws on customer satisfaction in the aspect of services. It is focusing on the Internet services provided by Pustaka Negeri Sarawak. Pustaka Negeri Sarawak is a center of knowledge especially for Kuching society. The role of Pustaka as a center of knowledge is very important for current...

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Main Author: Jemadi, Ahmad Soffian
Format: Student Project
Language:English
Published: 2003
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/60133/1/60133.pdf
https://ir.uitm.edu.my/id/eprint/60133/
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id my.uitm.ir.60133
record_format eprints
spelling my.uitm.ir.601332022-06-28T05:27:12Z https://ir.uitm.edu.my/id/eprint/60133/ Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi Jemadi, Ahmad Soffian Consumer satisfaction Customer services. Customer relations This paper draws on customer satisfaction in the aspect of services. It is focusing on the Internet services provided by Pustaka Negeri Sarawak. Pustaka Negeri Sarawak is a center of knowledge especially for Kuching society. The role of Pustaka as a center of knowledge is very important for current and next generation to equip themselves with knowledge. As to enhance the image and provide quality service to their user, therefore conducting a study regarding on the service provided a very much needed, in order to know whether the user are satisfied or not satisfied with the service provided. The customer satisfaction will be determined based on five determinants of service quality they are tangible, responsiveness, empathy, reliability and assurance. The study will covered both functional and technical quality of the services. 2003-04 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/60133/1/60133.pdf Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi. (2003) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Customer services. Customer relations
spellingShingle Consumer satisfaction
Customer services. Customer relations
Jemadi, Ahmad Soffian
Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi
description This paper draws on customer satisfaction in the aspect of services. It is focusing on the Internet services provided by Pustaka Negeri Sarawak. Pustaka Negeri Sarawak is a center of knowledge especially for Kuching society. The role of Pustaka as a center of knowledge is very important for current and next generation to equip themselves with knowledge. As to enhance the image and provide quality service to their user, therefore conducting a study regarding on the service provided a very much needed, in order to know whether the user are satisfied or not satisfied with the service provided. The customer satisfaction will be determined based on five determinants of service quality they are tangible, responsiveness, empathy, reliability and assurance. The study will covered both functional and technical quality of the services.
format Student Project
author Jemadi, Ahmad Soffian
author_facet Jemadi, Ahmad Soffian
author_sort Jemadi, Ahmad Soffian
title Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi
title_short Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi
title_full Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi
title_fullStr Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi
title_full_unstemmed Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi
title_sort customer satisfaction on internet services of pustaka negeri sarawak / ahmad soffian jemadi
publishDate 2003
url https://ir.uitm.edu.my/id/eprint/60133/1/60133.pdf
https://ir.uitm.edu.my/id/eprint/60133/
_version_ 1738513943723245568
score 13.211869

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