Cover Image

The determinants of retail pharmacists’ retention with a mediating effect of continuance commitment / Nurul Izzati Azmi

Retail pharmacy is a business which supplies a prescription or non-prescription medicines when legally permitted to the community. The main objective of the retail pharmacy is to provide quality pharmacy services to improve the community’s health. However, their objective cannot be achieved if th...

Full description

Saved in:
Bibliographic Details
Main Author: Azmi, Nurul Izzati
Format: Thesis
Language:English
Published: 2020
Subjects:
Job satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/60060/1/60060.pdf
https://ir.uitm.edu.my/id/eprint/60060/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.60060
record_format eprints
spelling my.uitm.ir.600602022-05-21T02:22:27Z https://ir.uitm.edu.my/id/eprint/60060/ The determinants of retail pharmacists’ retention with a mediating effect of continuance commitment / Nurul Izzati Azmi Azmi, Nurul Izzati Job satisfaction Retail pharmacy is a business which supplies a prescription or non-prescription medicines when legally permitted to the community. The main objective of the retail pharmacy is to provide quality pharmacy services to improve the community’s health. However, their objective cannot be achieved if there is an increase in turnover rates among retail pharmacists in Malaysia. According to the interview conducted with one of the biggest retail pharmacies in Malaysia, in 2018, 20% of their pharmacists resigned and they were reluctant to stay even when they were offered a higher salary compared to other competitors. Therefore, to overcome the issue of turnover rates among retail pharmacist, this study was designed to examines the determinants of retail pharmacists’ retention with a mediating factor. The independent variables for this study are transformational leadership, job satisfaction, and procedural justice. Meanwhile, employee retention is the dependent variable. This study also investigated a mediating effect of continuance commitment towards the relationship between independent and dependent variables. The selected sample for this study is the retail pharmacists in Negeri Sembilan and Pahang which involved 155 samples. The questionnaire was used to collect the primary data. The collected data were analyzed using SPSS software. This study revealed that all independent variables have a positive and direct effect on employee retention. The findings also found that continuance commitment is not a suitable mediator for the selected variables and sample due to respondents’ demographic characteristics. This study is expected to bring new knowledge in the employee retention studies and can be a valuable reference for a retail pharmacy to develop strategies to sustain their valuable pharmacist. 2020-08 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/60060/1/60060.pdf (2020) The determinants of retail pharmacists’ retention with a mediating effect of continuance commitment / Nurul Izzati Azmi. Masters thesis, thesis, Universiti Teknologi MARA.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Job satisfaction
spellingShingle Job satisfaction
Azmi, Nurul Izzati
The determinants of retail pharmacists’ retention with a mediating effect of continuance commitment / Nurul Izzati Azmi
description Retail pharmacy is a business which supplies a prescription or non-prescription medicines when legally permitted to the community. The main objective of the retail pharmacy is to provide quality pharmacy services to improve the community’s health. However, their objective cannot be achieved if there is an increase in turnover rates among retail pharmacists in Malaysia. According to the interview conducted with one of the biggest retail pharmacies in Malaysia, in 2018, 20% of their pharmacists resigned and they were reluctant to stay even when they were offered a higher salary compared to other competitors. Therefore, to overcome the issue of turnover rates among retail pharmacist, this study was designed to examines the determinants of retail pharmacists’ retention with a mediating factor. The independent variables for this study are transformational leadership, job satisfaction, and procedural justice. Meanwhile, employee retention is the dependent variable. This study also investigated a mediating effect of continuance commitment towards the relationship between independent and dependent variables. The selected sample for this study is the retail pharmacists in Negeri Sembilan and Pahang which involved 155 samples. The questionnaire was used to collect the primary data. The collected data were analyzed using SPSS software. This study revealed that all independent variables have a positive and direct effect on employee retention. The findings also found that continuance commitment is not a suitable mediator for the selected variables and sample due to respondents’ demographic characteristics. This study is expected to bring new knowledge in the employee retention studies and can be a valuable reference for a retail pharmacy to develop strategies to sustain their valuable pharmacist.
format Thesis
author Azmi, Nurul Izzati
author_facet Azmi, Nurul Izzati
author_sort Azmi, Nurul Izzati
title The determinants of retail pharmacists’ retention with a mediating effect of continuance commitment / Nurul Izzati Azmi
title_short The determinants of retail pharmacists’ retention with a mediating effect of continuance commitment / Nurul Izzati Azmi
title_full The determinants of retail pharmacists’ retention with a mediating effect of continuance commitment / Nurul Izzati Azmi
title_fullStr The determinants of retail pharmacists’ retention with a mediating effect of continuance commitment / Nurul Izzati Azmi
title_full_unstemmed The determinants of retail pharmacists’ retention with a mediating effect of continuance commitment / Nurul Izzati Azmi
title_sort determinants of retail pharmacists’ retention with a mediating effect of continuance commitment / nurul izzati azmi
publishDate 2020
url https://ir.uitm.edu.my/id/eprint/60060/1/60060.pdf
https://ir.uitm.edu.my/id/eprint/60060/
_version_ 1734303063221469184
score 13.211869

Similar Items