Customer service: why it is so poor and how to improve it / Wan Kalthom Yahya
Everyone knows that customer service is important. By understanding that customers are their sole reason for the companies to be in the business and especially in today's highly competitive business environment, customer satisfaction makes a real difference. But, how many people and how many co...
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2003
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/58383/1/58383.PDF https://ir.uitm.edu.my/id/eprint/58383/ |
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