e-Aduan: A solution to improve the quality of services in UiTM Pahang on management perspective / Razulaimi Razali, Khairul Nizam Abd Halim and Mohd Izuan Ibrahim
Feedback from customers is an effective method to identify the quality of services and facilities provided by a university. The effectiveness of making respond to customers' feedback also depends on an effective workflow. By having an effective method and workflow, the action from the managemen...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/57551/1/57551.PDF https://ir.uitm.edu.my/id/eprint/57551/ |
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